Loan Documentation Specialist
united states
Hybrid - Des Moines, IA
18-month Contract (W2), Weekly Pay (40 hours/week)
Desired Start Date: 4/29/2024
Calculated Hire is in search of a Loan Documentation Specialist for our Fortune 100 Financial Services company. You will be responsible for the following components:
Job Description:
Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
Team Duties:
-This team manages and supports the control step
-The team is part of the recovery department, and is a last stop in the settlement review process
-The largest portion of the case review is in Credit Cards
-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts
-The team is not customer facing
-This is not an entry level position
Years of Experience required:
2+ year of relevant professional experience
Desired Experience:
-Root cause analysis
-Understanding credit cards, that is the main department
-Payment research
-Litigation exposure specifically civil procedure
-Partnering with 3rd party law firms
-Working independently and being resourceful
-Enterprise/corporate environment background
Technical Skills Required:
-EXCEL experience is very valuable in this role
Preferred Industry Experience:
-Financial services background is needed