Director, Product Design

Waltham, MA, United States

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Director of Product Design to lead a product experience design team by delivering business objectives through the creation of superior user experiences for clients and internal team members. You will provide day-to-day direction and guidance for the team’s growth and output, as well as partner with cross-functional leads and the leadership team to drive strategy.

What you’ll do:

Lead a product design team, including defining and measuring design strategies that drive client acquisition, satisfaction, and retention to create demand and accelerate revenue growth

Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision

Drive high-quality, user-centric experiences

Develop an emerging understanding of broader organizational context and goals

Utilize user feedback obtained by all channels, 3rd party research, and monitor and develop action plans to influence product direction

Hire and retain top user experience design talent by driving career development and performance

Develop highly innovative solutions and recommend to executive leadership for prioritization

Who you are:

8+ years of experience designing UX solutions for software, web applications, and/or mobile native apps

4+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams

Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users

Demonstrated ability in working with a variety of design tools such as Figma or Adobe XD

Demonstrated ability to influence product direction through a deep understanding of user needs and usability

Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions

Bachelor’s degree (Master’s preferred) in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related fields, or equivalent work experience

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Employees

$172,400—$215,500 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.

Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.

You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.

A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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