Experienced Automotive Service Writer/Advisor
Houston, TX, United States
Job Description Job Description Service Advisor
Mike Calvert Toyota is looking for experienced Service Advisors who are experts in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Why Mike Calvert?
Mike Calvert is a company of people first. Without our incredible associates we have nothing. Watching our people grow and thrive is our family’s greatest accomplishment. We celebrate milestones in their lives; buying a new home, building a family, or things as simple as getting a new car or going on vacation. We are not perfect. We are human beings. Ask any Mike Calvert associate and they will tell you that the pursuit of process and culture is endless. We were given 2 ears, 2 eyes, and one mouth. Listening to our associates to help improve is something we must do. Yes, we have career paths. Yes, we have great pay. Yes, we train the skill. These are the basics. The hard thing to do is create an environment where we can have fun at the same time. This is “Why Mike Calvert Toyota”. We know if you don’t enjoy the work place and the people you work with you won’t stay. Come be a part of something unique.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
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