Community Director

Silverdale, WA, United States

A Brief Overview

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of their assigned community to achieve company goals. The typical scope of responsibility is 950+ units. Results will be achieved through facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/Partner relationship, information reporting and compliance with all applicable laws and company policies. This position requires excellent communication and collaboration skills, along with strong computer and hands on-management skills.

What you will do

* Performs all tasks typically associated with managing staff such as, recruit, hire, train, coach, evaluate and discipline up to and including termination of direct reports.

* Serve as Hunt's primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.

* Manage the daily operations of HMC multi-family military housing property and may also include compliance with government transaction documents.

* Accountable for the financial performance and operations within the approved budget of the property. The focus is maximizing cash flow after debt service. Operate within budget and purchasing guidelines.

* Guide a team in achieving income and occupancy goals by offering superior sales skills, customer service and relationship management.

* Analyze operations and initiate change to improve the community's performance. Identify and implement opportunities to increase revenue to enhance the asset's value.

* Monitor internal and external market forces and develop strategies to maintain a highly competitive product to maximize occupancy. Conduct monthly market surveys and provide trend report information.

* Report on the progress of all assigned projects. Act as liaison between on-site management and residents / military partner and communicate effectively with management when problems or changes occur.

* Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests in a timely manner.

* Maintenance operations oversight to ensure compliance with HMC standard performance requirements.

* Foster an environment of proactive and on-going marketing and advertising efforts to increase the visibility & profitability of the community. Maintain an in-depth, ongoing knowledge of the local market and economic trends and implement marketing plans accordingly.

* Perform physical inspections of all aspects of the property including but not limited to amenity spaces and all common areas and verify condition of vacant homes meet established standards for safety, cleanliness, and general appearance and appeal.

* Hold residents responsible for community expectations as described in the community handbook.

* Accountable to coordinate with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.

* Maintain records of all aspects of management activity on a daily, weekly, and monthly basis. Generate various reports as required.

* Obtain bids and manage capital improvement projects per company guidelines and budget.

* Oversee Accounts Payable, Accounts Receivable, and general bookkeeping.

* Establish and maintain renewal programs as required.

* Oversee risk management and emergency procedures to ensure the safety of all persons and property.

* Practices proper safety techniques in accordance with Company, property and departmental policies, procedures, and standards.

* This position requires driving for the company using either a company vehicle, rental vehicle or their personal vehicle.

Qualifications

* Bachelor's Degree Bachelor's Degree in Business Administration, Marketing, Property Management Preferred

* or other related discipline Preferred

* Five years previous property leasing experience or applicable skills. Required

* Two years' previous experience managing others. Required

* Minimum three to five years' experience in a strategic planning, financial analysis, business development role Required

* or operational management preferably within the property management industry Required

* Five years previous property leasing experience or applicable skills.

* Two years' previous experience managing others.

* Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).

* Previous experience with YARDI is preferred.

* Strong verbal and written communication skills.

* Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred. Certified Apartment Manager (CAM) preferred.

* Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.

* Valid driver's license required.

* Requires a reliable, self-motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills.

* Demonstrates discretion and ability to maintain a professional attitude and appearance.

* As a Community Director, you are in-command, responsible for all phases of the community's operations.

* Every day is an opportunity for you to be an innovative thinker, strategic planner, and an excellent coach, rallying your team to achieve its highest potential in-order to accomplish the community's financial, operating, and resident services goals.

* Valid driver's license required. Required

* CPO, Certified Professional of Occupancy Preferred

* ARM, Accredited Residential Management Preferred

* CAM, Certified Apartment Manager Preferred

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $116,000 - $148,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview

https://www.huntmilitarycommunities.com/careers/benefits

You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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