Customer Applications Engineer

Santa Clara, CA, United States

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Customer Applications Engineer - AI Workloads & System Software The Role: The Data Center Customer Applications Engineer working with AI Workloads & System Software is responsible for the technical execution of AMD's data center GPU hardware/software subsystem projects for our major OEM customers, AMD partner companies and end-customers. This position offers a unique opportunity to apply your strong graphics, compute, data center, virtualization skills, AI / Machine Learning as well as your program management skills, to collaboratively work with customers that use AMD Instinct™ Accelerators. Key Responsibilities: Provide hardware and software technical guidance and information to our customers in support of their server graphics and compute projects for AI and Machine Learning workloads. Reproduce, debug and resolve hardware / software technical issues in customer designs that use AMD Instinct™ products. Assist development teams to root cause hardware / software technical issues and help to drive them to closure in a timely manner during the entire product lifecycle (i.e. from initial hardware bring-up through product end-of-life). Own the AMD/customer technical relationships and the day-to-day technical requirements of ongoing customer projects. Provide hardware / software technical guidance to internal technical and business teams based on customer feedback. Partner with program manager on project schedules, maintain action items tracker, ensure deliverables are met, provide project status updates to customers and AMD management. Update customers on future products and technologies as required. Capture and interpret system bus traces using a logic analyzer. Set up systems and hosts for remote debug. Set up systems for hardware analysis using a JTAG interface and provide electrical analysis using diagnostic equipment. Build datacenter GPU dockers and containers for customers to test and deploy. Qualify and assess new software functionality. Preferred Experience Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable. 7+ years experience in a server / virtualization applications engineering / customer support technical role. Very strong Linux knowledge, setup, usage, debug in a data center environment. Strong knowledge of VDI environment, such as hypervisor vendors (VMWare, Citrix, KVM, Microsoft, etc.) and virtual machine setup and management. Strong knowledge and experience operating systems Windows Server, Linux, drivers, ROCM stack and firmware BIOS/GOP. Strong knowledge of server architecture and functionality, including server remote management. Strong knowledge and experience with data center graphics software and hardware subsystems. Strong hardware / software debug, problem solving, and analysis skills. Familiarity with AI / Machine learning workloads, frameworks and models. Strong written and verbal communication skills, including English and knowledge of program management methodologies. Ability to work well with internal and external engineering experts (and non-experts) to develop practical solutions to challenging technical problems. Self-started, detail oriented, organized, and capable of multi-tasking in a fast-moving environment. Motivated to provide highly responsive support as needed and to work independently. Academic Credentials: Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable. Location: Santa Clara, CA ( Hybrid ) #LI-CJ1 #Hybrid At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. Customer Applications Engineer - AI Workloads & System Software The Role: The Data Center Customer Applications Engineer working with AI Workloads & System Software is responsible for the technical execution of AMD's data center GPU hardware/software subsystem projects for our major OEM customers, AMD partner companies and end-customers. This position offers a unique opportunity to apply your strong graphics, compute, data center, virtualization skills, AI / Machine Learning as well as your program management skills, to collaboratively work with customers that use AMD Instinct™ Accelerators. Key Responsibilities: Provide hardware and software technical guidance and information to our customers in support of their server graphics and compute projects for AI and Machine Learning workloads. Reproduce, debug and resolve hardware / software technical issues in customer designs that use AMD Instinct™ products. Assist development teams to root cause hardware / software technical issues and help to drive them to closure in a timely manner during the entire product lifecycle (i.e. from initial hardware bring-up through product end-of-life). Own the AMD/customer technical relationships and the day-to-day technical requirements of ongoing customer projects. Provide hardware / software technical guidance to internal technical and business teams based on customer feedback. Partner with program manager on project schedules, maintain action items tracker, ensure deliverables are met, provide project status updates to customers and AMD management. Update customers on future products and technologies as required. Capture and interpret system bus traces using a logic analyzer. Set up systems and hosts for remote debug. Set up systems for hardware analysis using a JTAG interface and provide electrical analysis using diagnostic equipment. Build datacenter GPU dockers and containers for customers to test and deploy. Qualify and assess new software functionality. Preferred Experience Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable. 7+ years experience in a server / virtualization applications engineering / customer support technical role. Very strong Linux knowledge, setup, usage, debug in a data center environment. Strong knowledge of VDI environment, such as hypervisor vendors (VMWare, Citrix, KVM, Microsoft, etc.) and virtual machine setup and management. Strong knowledge and experience operating systems Windows Server, Linux, drivers, ROCM stack and firmware BIOS/GOP. Strong knowledge of server architecture and functionality, including server remote management. Strong knowledge and experience with data center graphics software and hardware subsystems. Strong hardware / software debug, problem solving, and analysis skills. Familiarity with AI / Machine learning workloads, frameworks and models. Strong written and verbal communication skills, including English and knowledge of program management methodologies. Ability to work well with internal and external engineering experts (and non-experts) to develop practical solutions to challenging technical problems. Self-started, detail oriented, organized, and capable of multi-tasking in a fast-moving environment. Motivated to provide highly responsive support as needed and to work independently. Academic Credentials: Bachelors Degree in Computer Engineering, Electrical Engineering, Computer Science or equivalent. Master of Engineering degree and PMP certification are highly desirable. Location: Santa Clara, CA ( Hybrid ) #LI-CJ1 #Hybrid At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. Tags: No, USD $156,240.00/Yr., USD $223,200.00/Yr., US Careers (External)