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MPW Industrial Services
Sacramento, CA, United States
JOB FUNCTION: The primary responsibility of this position is to direct, coordinate, and exercise functional authority of planning, organization, control, integration, execution of, and completion of Mobile Field projects. ESSENTIAL FUNCTIONS: Assign equipment to specific phases or aspects of project, and oversee’ s equipment preparation, loading
Job Source: MPW Industrial ServicesNumotion
Sacramento, CA, United States
Customer Care Coordinator Tracking Code 7999-128 Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposa
Job Source: NumotionRiver City Staffing Group
Folsom, CA, United States
Customer Service professional needed in the Rancho Cordova area for a large non-profit organization. This is a great opportunity for someone with strong inter-personal skills to be a part of a strong effort in assisting others in the community. This is a growing company with 40 hour-full time, DIRECT HIRE opportunity for helpful and patient individ
Job Source: River City Staffing GroupJMC Homes
Roseville, CA, United States
JMC Homes is a leading local homebuilder known for our commitment to quality and customer care. We're looking for a dual New Home Warranty Coordinator/Field Representative to join our team and be the face of our warranty program for our valued homeowners. At JMC Homes, we're more than just a home builder. We're architects of happiness , transfor
Job Source: JMC HomesLHH Recruitment Solutions
Sacramento, CA, United States
The Care Coordinator plays a vital role in providing essential support services to individuals, including assessments, service plan development, case management, skills training, group facilitation, linkage to resources, and crisis intervention. The Bilingual Coordinator is responsible for managing a caseload of Managed Care Plan members, ensuring
Job Source: LHH Recruitment SolutionsCardinal Health
Sacramento, CA, United States
What Individualized Care contributes to Cardinal Health Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater conn
Job Source: Cardinal HealthTurning Point Community Programs
West Sacramento, CA, United States
Description Turning Point Community Programs is seeking a ECM Care Coordinator/LVN for our Enhanced Care Management (ECM) program in West Sacramento, CA . Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, in
Job Source: Turning Point Community ProgramsSpecialty 1 Partners
Sacramento, CA, United States
Our office, Valley Oral & Maxillofacial Surgery - Sacramento, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you
Job Source: Specialty 1 PartnersSacramento, CA, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers’ needs to be met.
KEY RESPONSIBILITIES:
Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
Efficiently processes new orders intake.
Schedules evaluations and equipment adjustments with referrals and clients.
Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
Keeps the team abreast with order processing status.
Tracks equipment to ensure receiving before scheduled delivery.
Coordinates with clients (once equipment is approved) delivery.
Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
Conducts research of related equipment on vendor websites.
Collects and process payments for out-of-pocket amounts.
Reconciles deliveries and moves order to billing.
Contacts clients for medical documents if the document collector is unable to obtain what is needed.
Provides monthly delivery forecasts.
Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
Maintains doctors and therapists contact and any other related information.
Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
Urgency
Decisive
Results oriented
Personable
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
High School diploma/GED required. Associates degree preferred.
Minimum three years of relevant experience in a fast-paced office environment highly preferred.
Positive, customer-focused approach.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Experience with technology for optimizing efficiency.
Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet essential functions of the position with reasonable accommodations as necessary.
Prolonged periods of working at a desk and/or on a computer
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Experience
Customer Care Coordinator jobs in Sacramento, CA, United States
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