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US Navy
Chicago, IL, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyLHH
Downers Grove, IL, United States
A well established global Manufacturing company is adding to their growing IT team and is looking for a Senior IT Support Analyst. The organization is based in Downers Grove, IL but has 15+ facilities globally that the team supports. This is a great opportunity to join a collaborative team-based environment with a global support focus. This is a co
Job Source: LHHEast Maine School District
Des Plaines, IL, United States
Position Type: Technology/Network Support Specialist Date Posted: 6/11/2024 Location: District 63 Date Available: 07/01/2024 12 month position Please see attached Job Description Starting Salary: $65,000.00 Please note that this will be a rolling search, with applications reviewed as they are submitted. Attachment(s): Network Systems Special
Job Source: East Maine School DistrictBurbank School District #111
Burbank, IL, United States
1 Full-Time Technology Support Specialists PURPOSE: The job of Technology Support Specialist was established for the purpose/s of maintaining and improving the District's technology systems by working with the technology team, teachers, and staff to make sure all needed technology related equipment is installed, maintained, and disposed of as the
Job Source: Burbank School District #111DuPage County ROE
Melrose Park, IL, United States
Position Type: Technology/Technology Support Specialist Date Posted: 6/11/2024 Location: District 89 Schools Date Available: ASAP Closing Date: Once Filled District: Community Consolidated District 89 Position Summary : The Technology Specialist Tier 1 will support the goals of the district and technology department by maintaining systems, pe
Job Source: DuPage County ROEWhite & Case
Chicago, IL, United States
Technology Support Specialist Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from mor
Job Source: White & CaseTeamBradley
Addison, IL, United States
Overview: Are you passionate about helping others and solving complex problems? Join my client as a Service Desk Analyst and play a crucial role in improving user experience and productivity. This dynamic position involves managing incidents, service requests, and communication with our associates. This opportunity is for you if you thrive in a fa
Job Source: TeamBradleyUnited Airlines
Chicago, IL, United States
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: United AirlinesChicago, IL, United States
Location
Remote,IL
Description
Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST . This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers.
Position Overview:
The IT Customer Support Specialist will assist with customer device registration, enrollment and provisioning, managing hardware assets, software entitlement/fulfillment and license renewals. The Specialist possesses some degree of technical skills with a working knowledge across all disciplines.
Key Areas of Responsibility: Receives incoming requests from internal customers via shared mailboxes or from Synapse/Config Central ticketing systems and performs all services within assigned Service Level Agreements.
Manages caseload: Accepts cases within the time limit determined by management and reviews cases daily.
Provides excellent customer service in all customer interactions.
Utilizes all available resources to resolve customer issues.
Meets departmental productivity and quality standards, maintains/exceeds service levels.
Some light reporting will be involved in this role including productivity tracking.
Ability to maintain a high level of accuracy in your work.
Qualifications 1+ years of Customer Service experience inside the IT industry or technical field.
Strong knowledge of Microsoft Office Suite.
Candidates with previous experience working with customers for IT device registration, enrollment, and provisioning, managing hardware assets, software entitlement/fulfillment or license renewals are preferred.
High school diploma or equivalent.
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
Strong analytical and problem-solving skills with the ability to multi-task in a fast-paced environment.
Natural problem solver who is adept at researching and resolving customer's issues.
Ability to function within a collaborative environment or work independently.
High degree of organization and attention to detail.
Email Alert for IT Customer Support Specialist jobs in Chicago, IL, United States
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