Student Assistant - Information Technology(IT) Service Desk
Sacramento, CA, United States
Description
California Department of Health Care Access and Information (HCAI) is seeking to hire three student assistants to provide information technology (IT) desktop support. Under close supervision, the incumbents will report to the Information Technology Supervisor II, Information Technology Service Desk within the Information Technology Operations Branch. This is an office-centered position in a learning capacity. The incumbent will act as first-tier support for the IT Service Desk, support asset management, conferences, and update documentation as needed.
Requirements
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Management Information Systems, Computer Science and Engineering
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
Computer troubleshooting experience.
Experience with Microsoft Office.
Verbal and written communication skills.
Preferred Qualifications Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
Duties and Responsibilities Triage calls, e-mails, and support tickets through IT Service Management (ITSM) platform.
Resolve Tier 1 tickets and escalate any tickets that need more advanced support.
Log and document service requests and incidents for desktop/laptop/printer hardware and software support.
Train users to use devices and software.
Perform routine tasks for network and MS Active Directory.
Maintain up-to-date hardware and software inventory and other related projects and related duties as required.
Telecommunication support for smartphones and VOIP phones.
Deploy and configure PCs for users manually and using Microsoft Intune.
Configure, install and test new or upgraded computer hardware and software, including desktops, laptops, printers, external storage systems, scanners, mobile phones, and other devices.
Work with other technical specialists to analyze and resolve issues related to connection and access to network resources or interaction with other installed desktop hardware and software.
Maintain IT asset log by updating asset information when equipment is moved.
Monitor and maintain IT Loaner assets to ensure proper inventory is tracked.
Support eWaste efforts by assisting in the disposal or redeployment of aged-out assets.
Maintain IT storage areas to ensure all equipment is in its proper place so staff can quickly find the equipment that is needed.
Ensure all conference rooms are operational through frequent testing and monitoring.
Set up conference rooms for meetings and provide support during meeting initiation.
For Large Conferences and Board Rooms stay in the room to provide support as needed.
Document resolutions to frequent IT issues.
Draft knowledge base articles for review to be included on the ITSD Service Desk.
Draft quick start guides to help user get started with new technologies.
Update knowledge base articles based on updates to technology or new circumstances.
Document steps used to create images or package applications.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in an office environment.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
Apply by: 08/11/24