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Wolters Kluwer
Boston, MA, United States
Project Manager (Customer Success Specialist) - Remote R0037213 Job Description Summary: The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity,
Job Source: Wolters KluwerVoicify
Boston, MA, United States
Drives the strategy and alignment of customer success and transformational impacts through adoption of innovative offers combined with market leading voice solutions that accelerate business value for our customers Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key busin
Job Source: VoicifyHighland Fleets
Beverly, MA, United States
About Us Highland Electric Fleets is a comprehensive turnkey solutions provider that delivers electric school buses (EVSB) to school districts and third-party managed fleet providers (3PMs). We offer a model involving financing, infrastructure, vehicle deployment, and maintenance in an easily digestible, economic format that enables EVSB acquisitio
Job Source: Highland FleetsLeanIX
Boston, MA, United States
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages - from onboarding to renewal. The tasks range from data-driven analysis and executio
Job Source: LeanIXPenn Foster
Boston, MA, United States
About HqO As the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work — right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers an
Job Source: Penn FosterCognism
Boston, MA, United States
Job Description Job Description Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. Following multiple successful funding rounds and the acquisition of Mailtastic (2020)
Job Source: CognismDassault Systèmes
Waltham, MA, United States
Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! · We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring
Job Source: Dassault SystèmesMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSBoston, MA, United States
WHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.
WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.
WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers by conducting by being the front line of support for customers, conducting virtual product demonstrations and answering customer questions in order to show them our product’s potential and how to get to optimal utilization.
WHY IS THIS EXCITING? VHL is a growth organization. The Customer Success team, like all others here, is made up of a passionate, experience and dedicated group of people that genuinely care about the relationships they build with each other and with customers.
IN THIS ROLE YOU WILL:
Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challenges
Deliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products and platforms
Provide pre/post-sales account management support to sales team members
Ensure timely day-to-day account administration and activity updates in CRM
Assist with scheduling and coordinating of customer event, demonstration, training and meeting logistics
Elevate the customer’s experience by identifying workflow/process improvement areas
Create customized sales documents, marketing collateral and presentation materials
Collaborate with other departments on special projects when needed
YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)
Bachelor’s degree minimum
2+ years minimum of experience in a customer success, customer support, sales support, account management or similar role
1+ years minimum of experience conducting in-person and/or virtual product demos, presentations or trainings for customers
Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.)
Experience using a CRM (i.e. Hubspot, salesforce, or other) to manage accounts
Strong client/customer relationship building and management skills
Willingness to travel a couple of times/year to necessary team/company meetings
IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE)
Experience working and/or teaching in Higher Education
Familiarity with digital education technology products; VHL specific a plus
Experience using Salesforce
LOCATION - Hybrid Boston/Remote
This role is a Hybrid Boston, MA/remote work arrangement during the work week. Our office is located at 500 Boylston Street, Boston, MA. Candidates must reside locally and within a reasonable distance to the office to be considered. Relocation assistance is not available for this role.
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Customer Success Specialist jobs in Boston, MA, United States
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