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Donohoe Companies
Baltimore, MD, United States
Canopy by Hilton Baltimore | Harbor Point Hotel is looking for bright talent to model Hilton'svision: "To fill the earth with the light and warmth of hospitality." NIGHT AUDITOR | NIGHT WELCOME ENTHUSIAST (Part-Time) Position Summary: The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepa
Job Source: Donohoe CompaniesWestin Baltimore
Linthicum Heights, MD, United States
About Us Welcome to the Westin Baltimore Washington Airport! Nestled conveniently between Baltimore and Washington, D.C., our hotel offers a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees,
Job Source: Westin BaltimoreHEI Hotels and Resorts
Linthicum Heights, MD, United States
About Us Welcome to the Westin Baltimore Washington Airport! Nestled conveniently between Baltimore and Washington, D.C., our hotel offers a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees,
Job Source: HEI Hotels and ResortsThe Ivy Hotel
Baltimore, MD, United States
The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented, s
Job Source: The Ivy HotelAimbridge Hospitality
Hunt Valley, MD, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityAimbridge Hospitality
Hanover, MD, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityAimbridge Hospitality
Baltimore, MD, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityAimbridge Hospitality
Linthicum Heights, MD, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityBaltimore, MD, United States
Canopy by Hilton Baltimore | Harbor Point Hotel
is looking for bright talent to model Hilton'svision: "To fill the earth with the light and warmth of hospitality."
FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME)
Position Summary:
Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.
Essential Functions:
1. Check guests in and out of the hotel according to hotel and/or brand standards.
2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
4. Take, modify and cancel guestroom reservations.
5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
8. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
9. Maintain cleanliness of the Front Office area.
Additional Responsibilities:
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Skills and Abilities:
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Canopy by Hilton Baltimore | Harbor Point Hotel
1215 Wills St. Baltimore, MD 21231
Canopy by Hilton Baltimore | Harbor Point Website
Front Desk Agent | Welcome Enthusiast (PART TIME) jobs in Baltimore, MD, United States
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