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Unavailable
Folsom, CA, United States
Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today
Job Source: UnavailableUnavailable
Carmichael, CA, United States
Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today
Job Source: UnavailableSummit Orthopedic Specialists
Carmichael, CA, United States
Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Patient Access Rep I. In this role, you will be responsible for ensuring a positive experience for patients during the check-in and registration process. You will gather necessary information, verify insurance coverage, and collect payments. Your at
Job Source: Summit Orthopedic SpecialistsBanner Health
Sacramento, CA, United States
Primary City/State: Greeley, Colorado Department Name: CVI-Cardiology Clinic Work Shift: Day Job Category: Revenue Cycle Primary Location Salary Range: $18.69 - $28.03 / hour, based on education & experience In accordance with State Pay Transparency Rules. Good health care is key to a good life. At Banner Health, we understand that, and that’s
Job Source: Banner HealthYMCA OF SUPERIOR CA
Sacramento, CA, United States
POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests, and program participants in the branch and on the phon
Job Source: YMCA OF SUPERIOR CAYMCA OF SUPERIOR CA
Sacramento
Job Description Job Description POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests, and program partici
Job Source: YMCA OF SUPERIOR CAYMCA OF SUPERIOR CA
Sacramento, CA, United States
POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. ESSENTIAL FUNCTIONS: Provides excellent service to members, guests, and program participants in the branch and on the ph
Job Source: YMCA OF SUPERIOR CAOne Community Health - CA
Sacramento
Job Description Job Description Patient Services Representative This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients. This role will be located at our Midtown clinic. Essential Functions Promptly and courteously provides the information and servi
Job Source: One Community Health - CARancho Cordova, CA, United States
Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
Responsibilities
Dignity Health starts out with one goal at our core - Excellent care delivered with compassion for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting Healing and Humankindness we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team youll work in a culturally diverse environment that supports your success and career development. The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. As a PSR your role is to provide prompt accurate courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice chat email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic appointment management system electronic health record and contact center system. In addition may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. Patient Service Representatives may assist with patient calls from multiple locations and specialties and hours may vary as needed.
Qualifications
Minimum
High School Diploma or equivalent.
Must be able to pass Contact Center Final Exam after completing the Contact Center training course.
Experience with computer systems required including web based applications.
Demonstrated skills in customer service excellence including active listening problem solving and the ability to remain calm in emotional or stressful situations.
Attention to detail customer service and keyboarding skills.
Must possess excellent communication skills (oral and written) and be able to communicate effectively with patients over the phone in email and other communications.
Computer skills customer service skills and behavior and data entry will be assessed via Call Center Assessment.
Preferred
1 year of higher education some college.
Experience in a patient-focused healthcare environment.
1 year experience in high volume multichannel contact center
This position is represented by SEIU United Healthcare Worker
Pay Range
$23.10 - $26.07 /hour
We are an equal opportunity/affirmative action employer.
Patient Services Rep jobs in Rancho Cordova, CA, United States
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