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Doubletree Columbus
Columbus, OH, United States
Property Description DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, foo
Job Source: Doubletree ColumbusDavidson Hotels & Resorts
Columbus, OH, United States
Property Description DoubleTree Columbus, located in the vibrant city of Columbus, Ohio, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a contemporary and upscale hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food
Job Source: Davidson Hotels & ResortsHilton
Reynoldsburg, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Gahanna, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Grove City, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Westerville, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Delaware, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Hilliard, OH, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonColumbus, OH, United States
** Front Desk Supervisor**
** Front Desk Supervisor**
**Overview**
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.
**Key Duties & Responsibilities**
* Greet, register, and assign rooms to guests of hotels.
* Verify customers' credit and establish how the customer will pay for the accommodation.
* Contact housekeeping or maintenance staff when guests report problems.
* Make and confirm reservations.
* Issue room keys and escort instructions to bellhops.
* Keep records of room availability and guests' accounts, manually or using computers.
* Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
* Compute bills, collect payments, and make change for guests.
* Record guest comments or complaints, referring customers to managers as necessary.
* Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
* Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
* Plan, schedule or supervise the work of other employees.
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
* Assists in training of new associates and maintains constant training of agents as cashiers.
* Ensures all members of the staff are completely familiar with all hotel emergency procedures.
* Works with desk agents to balance at end of shift and ensures completion of shift checklist.
* Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
**Education and Experience**
* High School Graduate or General Education Degree (GED).
* Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
* Basic computer skills required.
*Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.*
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Front Desk Supervisor jobs in Columbus, OH, United States
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