Service Engineer II IS, SEO Regional Service Owner

Houston, TX, United States

Description

An SEO Regional Service Owner (Service Engineer II) is responsible for providing Regional support for all Providence locations in their assigned region. They are accountable for the service delivery of all IT spaces (MDF / IDF) in the Region in a manner that promotes and supports Providence's mission, values, and philosophy. Service delivery includes supporting daily operations, ensuring infrastructure uptime, coordination and delivery of approved deployment projects, and 24x7 response to critical infrastructure/facility alerts.

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent education/experience.

Related experience: 2-5 years preferred.

Experience in automation, specifically related to deployment, recovery, or other manual processes.

Experience with n-tier solutions

Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Preferred Qualifications:

IT infrastructure experience working in IDF/MDF/Data Centers and participating in the implementation of IT infrastructure projects.

Experience in a Healthcare environment.

Salary Range by location: *hourly listed - position is salaried

NorCal (except Humbolt) Min: $55.35, Max: $89.11

Southern California (except Bakersfield), NorCal (Humboldt) Min: $49.34, Max: $79.42

Western Washington, Alaska (Kodiak, Seward, Valdez) Min: $49.34, Max: $79.42

Oregon (Portland), Alaska (Anchorage) Min: $47.33, Max: $76.19

Oregon (non-Portland), South Eastern WA Min: $44.12, Max: $71.03

Eastern Washington (Richland, Spokane, Walla Walla) Min: $ 42.12 Max: $67.80

Montana (except Great Falls), New Mexico Min: $38.10, Max: $61.34

Texas Min: $36.10, Max: $58.11

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 276289

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS TEO ADM 2

Address: WA Redmond 17425 NE Union Hill Rd

Work Location: Redmond Junction At Bear Creek

Pay Range: $see posting - $see posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

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