Product Support and Operations Specialist
New York, NY, United States
Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Product Support and Operations Specialist, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology.
The Product Support and Operations Specialist position is a great starting point for anyone seeking a career in product support, operations, or business development. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience.
What You'll Do:
Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Nurture close relationships with partners to become a trusted advisor
Who You Are:
Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
Meticulous and vigilant, with a high level of attention to detail
Outstanding process-orientation, analytical, and organization skills
Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
Excellent communicator with a knack for always finding the right tone
1-3 years of work experience
Bachelor’s Degree
What Catches Our Eye:
Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese)
Previous experience in a technical support role
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.
Ready to join the ride?
Via is an equal opportunity employer.
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