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Customer Service Representative

Jacksonville, FL, United States

Job Description

SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area!

Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Representative Job Description/Summary: Manage large amounts of incoming phone calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Qualifications: High school diploma or GED required

1+ years of experience as a Customer Service Rep

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Strong data entry skills

Must be able to pass background check and drug test

Benefits: Medical, Dental, and Vision Insurance

401K Plan

Short-term and long-term disability policies, life insurance policies

PTO, Holiday Pay, Sick Day Pay

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Create Email Alert

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Customer Service Representative jobs in Jacksonville, FL, United States

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