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Kyyba
Boston, MA, United States
Primary Responsibilities Provides second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates
Job Source: KyybaAptino Inc
Marlborough, MA, United States
Role: Desktop Support Technician Location: Marlborough, MA Duration: 04 month Job Description: Desktop Support Technician: End User Support; Onsite Support for end users; Standard hardware and software troubleshooting; Thorough knowledge of Windows 10 and Windows 11 desktop Operating systems; Thorough knowledge of Microsoft desktop and cloud-bas
Job Source: Aptino IncMotion Recruitment Partners LLC
Bedford, MA, United States
Desktop Support Technician Bedford, MA Onsite Contract $22.46/hr - $25.67/hr Our client is looking for a Desktop Support Technician for a 3-month contract in Bedford, MA 01730. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to
Job Source: Motion Recruitment Partners LLCDiverse Lynx
Quincy, MA, United States
Role: Desktop Support Technician Location: Quincy MA Onsite Duration: Fulltime Hardware repair of Laptops (Client & Lenovo) and iPads( standard and Air). Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans. Experience on Office 365 application troubleshooting and licensin
Job Source: Diverse LynxF2OnSite
Boston, MA, United States
Join to apply for the Desktop Support Technician role at F2Onsite 1 week ago Be among the first 25 applicants Join to apply for the Desktop Support Technician role at F2Onsite Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking acti
Job Source: F2OnSiteApTask
Bedford, MA, United States
About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions
Job Source: ApTaskDiverse Lynx
Marlborough, MA, United States
Role: Desktop Support Technician Location: Marlborough, MA - Onsite Job Type: Contract Job Description: Desktop Management - Infrastructure Services (IS) •Desktop support, Field services, Deskside, ITIS, Snow, , support, Reimages Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due considerati
Job Source: Diverse LynxMathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksWaltham, MA, United States
Title: Desktop Support Technician
(100% onsite, in accordance with company Covid-19 safety protocols)
Location: Waltham, MA
Reports to: Associate Manager, Desktop Support
Full Time Role
Here’s What You’ll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices, and conference room technology.
Install and support desktop software for corporate laptops and lab computers.
Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
Create and administer email, web applications, and file systems.
Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs.
Manage and meticulously document employee hardware and software license usage.
Maintain passwords, data integrity, and file system security for the computing environment.
Interact with vendor support to resolve technical problems with hardware and/or software.
Support in the testing and deployment of new applications and systems.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (“How To”, “FAQ”) and provide end user training.
Requirements:
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work “outside the box” to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop and desktop computers.
Experience with Active Directory, Intune, Exchange, and basic network troubleshooting.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook, and AV Support experience is a plus.
IT experience in a Biotech GxP facility is a plus.
Bachelors/Associate degree or equivalent experience.
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Desktop Support Technician jobs in Waltham, MA, United States
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