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Sysco
San Antonio, TX, United States
Company: US1283 FreshPoint South Texas, Inc. Zip Code: 78218 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 2 Years Employment Type: Full Time Travel Percentage: 0 COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for
Job Source: SyscoProfessional Moving & Storage INC
San Antonio, TX, United States
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typi
Job Source: Professional Moving & Storage INCSteven Gonzales Agency
Converse
Job Description Job Description Are you looking for an opportunity to put your skills to better use? Steven Gonzales Agency in converse, Texas, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn
Job Source: Steven Gonzales AgencyUniversity Health System
San Antonio, TX, United States
Full Time 903 W. Martin Professional Non-Nursing Day Shift University Hospital is located in the heart of the Medical Center with multiple locations spread out around the San Antonio Area. At University Hospital, patient care is treated with high quality and compassion, above all. We are attentive, kind, and helpful, without exception. These are th
Job Source: University Health SystemTexas Nursing Services
San Antonio
Job Description Job Description Director of Emergency Services, San Antonio, TX ️ Full-time Days (rotating weekends) Competitive Salary with Incentive Bonus Overview: Join a dynamic team in San Antonio, leading the charge in exceptional Emergency Services. Make a difference in patients' lives while driving innovation and excellence. Responsibili
Job Source: Texas Nursing ServicesHCA Healthcare, Inc.
San Antonio, TX, United States
Description This position is incentive eligible. Introduction Do you want to join an organization that invests in you as a(an) Director of Environmental Services? At Methodist Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits Metho
Job Source: HCA Healthcare, Inc.Trinity Hospice
San Antonio
Job Description Job Description Salary: Hospice nursing leadership experience required. Job Overview: In this head of nursing role at our largest and highest performing hospice office in San Antonio, you will be responsible for the overall administration of the clinical departments and monitoring of appropriate staffing and productivity. You will
Job Source: Trinity HospiceSouthern Careers Institute
San Antonio
Job Description Job Description We call it being a life changer, but you’ll call it a job you love while helping others find the same. You’ll have a hand in improving the lives of countless SCI students throughout Texas by working with impassioned educators and campus faculty in a collaborative, interactive environment to create optimized environ
Job Source: Southern Careers InstituteSan Antonio, TX, United States
Director of Customer Service (San Antonio, TX) Published On 9/8/2023
Job Summary: Lead, develop, and coach customer service supervisors and managers across multiple countries to build successful relationships and deliver an exceptional customer experience.
Core Duties:
• Establish performance objectives, monitor team performance, and provide feedback to team to improve team performance and provide best in class customer service.
• Create workforce and staffing plans for the department to ensure availability of personnel necessary to accomplish departmental business results.
• Allocate department resources as necessary between front office, back office, and Tier II support teams utilizing real time incoming call and support ticket data.
• Build out new policies and procedures and review / update existing ones to ensure the proper business processes are being followed and the needs of our internal/external customers are being met.
• Identify system and workflow improvements to enhance the team’s efficiency.
• Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
• Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers’ needs.
• Becomes the main point of contact for escalated customer complaints, concerns, and feedback. Will be expected to analyze escalated issues and quickly determine the appropriate business response.
• Maintain a good working relationship with internal support teams by adhering to existing processes and working with the teams to improve processes and communication as needed.
• Collaborate with Sales, Marketing, Product Management, and IT to ensure that the voice of the customer is represented in key customer impacting projects.
• Create an environment that encourages employee engagement and fosters innovative ideas on process improvement.
• Maintain professional and technical knowledge by tracking emerging trends in call cent
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Director of Customer Service jobs in San Antonio, TX, United States
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