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Frontline Source Group
Dallas, TX, United States
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupFrontline Source Group
dallas, tx
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupLHH
dallas, tx
LHH is working with a client in Dallas, TX that is seeking a IT Support Specialist for a long term contract. The role is on site 5 days a week close to Uptown in Dallas. As the IT Support Specialist you will be responsible for: Responsible for providing a high level of support for 100+ end users in multiple locations Provide hardware/software supp
Job Source: LHHTopgolf
Dallas, TX, United States
Job Responsibilities Answer incoming phone calls to the Support Center phone line. This requires active end engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue. (50% of time) Respond, resolve, or escalate technical Support requests submitted to the Support Center help desk ticket sys
Job Source: TopgolfAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdNa Ali'i Consulting & Sales, LLC.
Dallas, TX, United States
Overview Na Ali'i is seeking to hire a Technology Specialist II to work as a member of the Defense Advanced Research Projects Agency (DARPA) Information Technology Directorate (ITD) Software-Defined Wide Area Network (SD-WAN) Tech Refresh Technical Implementation Team. A successful candidate will be responsive, have excellent communication skills (
Job Source: Na Ali'i Consulting & Sales, LLC.California Bioenergy LLC
Dallas
Job Description Job Description We are seeking a skilled and experienced IT Specialist to join our team and play a crucial role in managing our IT infrastructure, ensuring security, and providing user support. Location: Dallas, Tx. Responsibilities: Design, implement, and manage the organization's IT infrastructure to ensure efficiency, relia
Job Source: California Bioenergy LLCMicrosoft Corporation
Irving, TX, United States
In Small, Medium, Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the SMC and Digital Sales organization is on
Job Source: Microsoft CorporationDallas, TX, United States
Work schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support.
Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States.
Job Description
•Provide phone, in-person, and virtual technical assistance to customers to analyze, troubleshoot, diagnose, and resolve a variety of software, hardware, and network problems
•Track open tickets, monitor ticket metrics, and maintain quality documentation of support tickets
•Assist with the creation and updating of user "how to" documentation and training materials
•Configure hardware and software for clients and systems
•Maintain inventory and user assignment of hardware and software
•Complete assigned tickets related to user account creation and termination
•Provide support with setting up, monitoring, and reviewing access reviews
•Assist with the monitoring, resolving, and reporting of technical problems related to malware infections, and security incidents
•Monitor information security dashboards, logs, alerts, and escalate problems per standard practices
•Assist in identifying, submitting, and mitigating technical risks
•Assist in the planning, testing, documenting, and communications as it relates to submitting Change Requests and implementing approved changes
•Assist with the maturing of IT policies, procedures, standards, and documentation related to assigned IT systems
•Participate in IT Quality Assurance programs through the execution/completion of routine checks within IT Operations
•Provide after-hours support when required, including On-Call problem resolution and project-related activities
•Partner with other IT staff members to promote peer-to-peer teaming and knowledge sharing
•Perform other tasks related to technical support, system administration, and security administration as assigned
Required Skills/Abilities
•Demonstrated exposure, knowledge, and skills related to various facets of system administration, networking, security, and IT best practices
•Demonstrated analytical and problem-solving skills
•Accomplished verbal and written communication skills
•Excellent interpersonal skills with a proven ability to collaborate with matrix teams
•Excellent organizational skills and attention to detail
•Demonstrated project/task management and time management skills
•Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)
•Able to quickly learn systems, methods, and software associated with this position
•Demonstrated experience working positively with supervision as well as being disciplined in completing work that is on time, complete, and accurately without close supervision
•Ability to maintain confidentiality, work under pressure and help motivate peers in an encouraging manner
Education and Experience
•A minimum of a High School Diploma (a college degree in a business/technical discipline is preferred)
•Minimum of 3 years working in multiple facets of IT Operations (support, network/system administration, security administration, IT project management, IT compliance)
•Minimum of 1 IT certification from this list - CompTIA (A+, Security+, Network+, Cloud+) CISSP, CISA, CRISC, CGEIT, CISM, CSX-P, CDPSE, CCNP, CCSP, CEH, GIAC, ITIL, MCSA, MTA, VCP, PMP. Additional certifications will be considered in place of educational requirements.
Physical Requirements:
•Must be able to lift 15 pounds at times.
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TECHNOLOGY SUPPORT SPECIALIST jobs in Dallas, TX, United States
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