Experience Center Advisor (Part And Full Time)
Denver, CO, United States
Primary Objective: This position is responsible for Guest experience bridging guest experience with student experience and accountability. Exemplify and promote service excellence.
Responsibilities
Grow Aveda Institute as a profitable business through coaching and support of Experience Center team, while maintaining the philosophical standards as established by AVEDA Corporation
Cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values into all programs and practices, developing consequences for violations or non- compliance, and supporting an Open Door Policy
Identify and recruit top talent
Instill AVEDA mission, vision and beliefs
Use Inspired Coaching techniques
Resolve conflict in an effective, confidential and professional manner
Salon Development Partner support
Represent SpaBiz expertise
Pure Privilege loyalty program expert
Manage service books while supporting student body in scheduling
Represent love of the Aveda and Inspire Greatness brands
Support 100% Guest Satisfaction
Support marketing launches
Support biannual backbar and new product backbar programs
Excellence in service wheel delivery
Check in/out, payments, rebooking
Daily huddle participation Support Quarterly Retail Events
May perform other tasks as required or assigned
Minimum Requirements
Ability to create and maintain relationships
Ability to multi-task with a smile
Manage service guests and students with equal attention
Exceptional organizational skills, strong attention to detail
Desire to network
Passion for the beauty industry
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