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RKON
Chicago
Job Description Job Description Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fas
Job Source: RKONJobot
Chicago, IL, United States
Join Our Tech-savvy Team: Elevate Your IT Career as an IT Help Desk Specialist in Lakewood, NJ! This Jobot Job is hosted by: Josh Nix Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $90,000 per year A bit about us: Committed to delivering cutting-edge solutions, we are seeking a tale
Job Source: JobotRKON inc
Chicago, IL, United States
Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have re
Job Source: RKON incTEKsystems
Chicago, IL, United States
Description: Our client in Chicago, IL is looking for a Help Desk Specialist to join their team in Chicago, IL! They are looking for Level 1 Help Desk Specialist to be the first point of contact for all Helpdesk issues. While they do have a ticketing system in place, most service request come in via email. (Tickets generated via ServiceNow). The i
Job Source: TEKsystemsSentinel Technologies Inc
Downers Grove, IL, United States
Responsibilities Sentinel is looking for an Overnight Helpdesk Agent to join our growing team. As a Helpdesk Agent, you will be responsible for supporting end users on the phone and resolving their issues. You will be providing customer service and technical support, as well as troubleshooting hardware and software issues. The ideal candidate will
Job Source: Sentinel Technologies IncRoosevelt University
Chicago, IL, United States
A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership, support and advice with technical and software issues. The Help Desk
Job Source: Roosevelt UniversityMiddleground
Westchester
Job Description Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and g
Job Source: MiddlegroundInsight Global
Addison, IL, United States
Job Description Insight Global is looking for a REMOTE Help Desk specialist to join one of our clients. This individual will be responsible for completing 15-40 tickets dependent on the client. This person will be joining a fast paced team environment. We are looking for someone with the ability to articulate high profile tickets both verbally and
Job Source: Insight GlobalChicago, IL, United States
Overview
We are proactively seeking a Help Desk Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. In this role. The Technician is also responsible for escalating the call/ticket to the appropriate resource.
Responsibilities
Remotely troubleshoot hardware and software issues
Answer a high volume of incoming calls from internal clients
Provide Level One and Level Two support and escalate as needed
Provide excellent customer service always
Document details of all calls and update ticketing system appropriately
Qualifications
Qualifications
Excellent documentation, communication, and customer service skills
Strong working knowledge of PC's and laptops
Ability to troubleshoot a wide range of technical issues remotely
Ability to think outside the box and identify root cause
Working knowledge of major networking components, network operating systems and basic computer hardware components
Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)
Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting
Secure remote access
Intermediate experience with iOS/Android mobile platforms
Windows PowerShell (basic)
Required Certifications:
Comptia A+
Microsoft MCT (various)preferred
At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.
Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.
ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a tobacco- and smoke-free work environment.
Help Desk jobs in Chicago, IL, United States
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