Service Engineer
Seattle, WA, United States
We are looking for a dedicated person to join our Service and Support team. If you love to troubleshoot and improvise, work comfortably together with some really cool clients, enjoy worldwide travel, and want to try something new, then you should check us out.
In your role as a Service Engineer, you will collaborate with our clients and agents to troubleshoot problems, upgrade and configure software, perform repairs and calibrations, and visit client sites around the world to provide requested services, system installation, and customer training.
General Job Responsibilities Include
Service and Support
Diagnose and resolve technical issues remotely on a wide variety of hardware and software
Provide instruction on the use of our systems to customers, end users, and international agents
Work hands-on to diagnose, repair and calibrate systems coming in for service
Collaborate with Engineering and Production teams to resolve issues and improve future designs
Seek out opportunities and contribute to workflow process improvements
Record all requests for service in specified tracking systems
Travel (Worldwide, usually alone, up to 50%)
Perform on site troubleshooting, diagnosis and repairs
Perform system calibrations
Perform new system installations and operator training
Provide hands-on instruction on the use of our systems
Build and strengthen customer relationships while identifying new business opportunities
Required Qualifications
BA/BS degree in Engineering or minimum of 3 years in a related technical field
Prior customer service/support experience with complex or technical products
Excellent problem-solving skills, including examples and past success stories
Fluency with computers and fast learner of new software applications
Ability to read electrical schematics
Ability to improvise and find intelligent ways to solve problems
Hands-on skills to perform mechanical and electrical repairs as necessary
Strong ability to communicate and connect with clients and agents, both orally and in writing
Proactive and highly organized to keep up with the variety of ongoing customer needs
Excellent small team player, professional demeanor
Flexibility - willing to contribute at whatever level it takes to get the job done
Valid passport and vaccine record, including COVID-19
Candidates must be authorized to work in the US. Visa sponsorship is not available
Extra Credit
Familiarity with test standards: ASTM, ISO, and UL
Solid foundation in heat transfer and thermodynamics
3 years experience in software applications configuration
Fluent in written and spoken Chinese, pref Mandarin
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