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Customer Service Advisor

North Highlands, CA, United States

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction.

During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction.

This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Benefits:

Health Insurance

Physical Qualifications: Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment.

Must be able to lift and move work-related items up to 50 pounds

Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to: Providing Jiffy Lube Guests' with exceptional and world class customer service

Understanding the full range of Jiffy Lube products and services

Accurately capturing guests' product needs and providing updates throughout the process

Offering our guests options that are tailored specifically to their automotive needs

Giving impartial advice to ensure that our guests are aware of Manufacturer

time and mileage recommendations

Performing Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Qualifications: Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.

Valid driver's license required

Must successfully pass a background check

Business Model & Culture: Fast-paced and team-oriented environment

World-class JLU training to meet all challenges

Customer-driven building strong relationships

Value teammates and recognize their contributions

Being inclusive and having equal access to opportunity

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Customer Service Advisor jobs in North Highlands, CA, United States

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