Customer Service Lead

Littleton, CO, United States

Join RNDC in this key customer service role. The Customer Service Lead will work as part of our Operations and Customer Service team to assist internal and external customers with inquiries related to the sale and delivery of product.Join RNDC in this key customer service role. The Customer Service Lead will work as part of our Operations and Customer Service team to assist internal and external customers with inquiries related to the sale and delivery of product.

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Summary

The customer service Supervisor will Directs and coordinates customer service and telephone activities by performing the following duties personally or through subordinate supervisors.

In this role, you will

Assures customer service department's full compliance with all policies, procedures and TABC regulations.

Receives and researches customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinates efforts and interfaces with other departments to resolve problems.

Responsible for guiding complaint resolutions when multiple issues are involved.

Responsible for maintenance of the telephone systems and equipment.

Primary contact for “hardcoding” of customers' accounts.

Assists sales divisions with problems involving hardcoding.

Coordinates with Marketing on issues with deals and discounts as they relate to hardcoding.

Ensures the timely and accurate entry of hardcoding for all sales divisions.

Assists and supports Inventory Control Manager during periodic inventories. Maintains the Grand Prairie employee beeper/ cell phone listing and alpha phone logs.

Manages subordinate non-exempt employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What you bring to RNDC

High school diploma / general education degree (GED) or college degree preferred; one to three months related experience and/or training; or equivalent combination of education and experience.

We are an Equal Opportunity employer.

What's In It For You

401(k) with company matching

Medical, dental and vision benefits*

Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO

Paid volunteer time

Paid parental leave

Paid caregiver leave

Fertility benefits

Paid training

Company paid life insurance, short-term disability, and company-paid holidays

Associate resource groups, and diversity, equity, and inclusion programs available for all associates

Participation in these programs are subject to applicable wait periods and all plan and program terms and eligibility

COVID-19 Considerations

We follow CDC Guidelines and have a fun and safe environment for our teams.

Bonus if you bring

Compensation

This compensation information is a good faith estimate and provided in accordance with Colorado'sstate law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $45,200.00 up to $64,600.00, and is a combination of base salary plus monthly earned commissions if applicable. The salary is an estimate based on an applicant's skills and experience.

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [email protected].

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