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Divvy Cloud Corp.
Boston, MA, United States
Customer Advisor Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awarene
Job Source: Divvy Cloud Corp.Icahn Automotive Group
Dedham, MA, United States
External Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties Responsibilities First point of contact for customers on the phone a
Job Source: Icahn Automotive GroupIcahn Automotive Group LLC
Salem, MA, United States
External Description Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses
Job Source: Icahn Automotive Group LLCIcahn Automotive Group LLC
Everett, MA, United States
External Description Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses
Job Source: Icahn Automotive Group LLCAaron's Inc
Boston, MA, United States
Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring
Job Source: Aaron's IncMagical Destinations Travel
Boston, MA, United States
We are on the lookout for a capable Remote Customer Service Advisor to join our growing team. Growing your career as a Full Time Remote Customer Service Advisor is a fantastic opportunity to develop competitive skills. If you are strong in cooperation, teamwork and have the right mindset for the job, then apply for the position of Remote Customer
Job Source: Magical Destinations TravelLilly
Cambridge
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our commun
Job Source: LillyCorient Private Wealth LLC
Boston, MA, United States
Join a team that values your ambition and empowers your growth At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying liv
Job Source: Corient Private Wealth LLCBoston, MA, United States
Customer Advisor
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
About the Role
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.
In this role, you will:
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed
Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
Review and generate high-quality accurate and contextual customer deliverables
Provide subject matter expertise and advisement to clients for industry attack trends and defenses
Build strong advisory relationships with customers and continuously exceed client expectations
Guide clients through findings and providing subject matter expertise for response activities
Assist in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
The skills you'll bring include: Excellent written and verbal skills
Excellent soft skills
Information Security consulting experience
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Strong project management and prioritization abilities
Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Customer Advisor jobs in Boston, MA, United States
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