Field Service Technician

Houston, TX, United States

The field service technician will provide field service and support for various marine (workboat) electronic and hydraulic control systems such as electro-hydraulic steering, engine controls, vessel automation, monitoring and related equipment.

Prepare for each work assignment by studying wiring diagrams, drawings and related specifications and understanding all requirements prior to proceeding with work.

Travel to jobsites in provided (take-home) vehicle, primarily along the US Gulf Coast, but also to other parts of the US (flying when requested) and infrequently overseas.

Verify that company’s equipment is properly installed, wired and/or plumbed, according to the drawings and specifications provided.

Terminate field wiring, calibrate equipment and demonstrate satisfactory operation to customer and/or regulatory authorities.

Troubleshoot and repair malfunctioning electronic and mechanical equipment and systems.

Use provided computer and software to access and troubleshoot Programmable Logic Controllers (PLC); report back and modify as instructed by programming department.

Keep meticulous time records, provide detailed service reports, thoroughly communicate field changes to engineering department, completing all documentation promptly.

When not required for field service, work as instructed in company production shop to assemble and/or test various components and systems.

Keep work environment clean and company vehicle, tools and other equipment in good working order; work in a meticulous and quality-minded manner.

Participate in weekly 24 hour on-call rotation, typically on a 4-5 week cycle.

Understand and follow all safety rules and procedures and promote safety in others.

Perform other related duties and activities, as directed by supervisor

Competencies:

To perform the job successfully, an individual should demonstrate the following:

Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions,

maintains confidentiality, supports company values, and conveys both good and bad news.

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements

Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work

procedures, and manages time well, handles information flow.

Field Service Technician

Job Description

Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Communication - Communicates well both verbally and in writing, shares information and ideas with others, has good listening skills.

Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Job Knowledge- Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Product Knowledge - Knows and explains product features/benefits, understands the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.

Technical Skills

Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.

Core Values

Passion to Perform

We are passionate to perform and focus on concrete achievements

Trust to Act

We are empowered to act, and act in a powerful way

Act Responsibly

We are responsible for our actions and the consequences they have for our stakeholders and our

environment

Make It Fun

We are serious about making work fun, it’s the way we do things

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or equivalent; Associates degree through technical school preferred; Vocational training inelectronics. Three years of related work experience; excellent working knowledge of electronic and mechanical

equipment and systems; understanding of PLC logic and programming

Math Ability : Ability to compute basic math problems.

Reasoning Ability :

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and

concrete variables.3

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounter's while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 75 pounds. While performing the duties of this job, the

employee is frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl.

Employee must be able to climb ladders and work at moderate heights. Good vision and manual dexterity to

manipulate and fasten intricate parts and wires.

Special Notes:

Employee must be available for extensive travel to jobsites, including overnight and extended stays.

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