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Educated Solutions Corp
Chicago, IL, United States
Location Remote,IL Description Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST . This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers. Position Over
Job Source: Educated Solutions CorpSonoma Construction, LLC
Chicago, IL, United States
Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete
Job Source: Sonoma Construction, LLCTriggermail
Chicago, IL, United States
**Customer Support Specialist** at Bluecore, Inc. Chicago, IL **In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!** The support team at Bluecore is committed to delivering quality products and services by holding each
Job Source: TriggermailKytzo
Chicago, IL, United States
Job Description: Join our Customer Support team in Chicago as a Part-Time Customer Support Specialist. Assist customers, resolve inquiries, and provide top-notch service. Key Responsibilities: Respond to customer inquiries via phone, email, and chat. Provide product information and troubleshoot issues. Document customer interactions and feedback.
Job Source: KytzoAsana Inc
Chicago, IL, United States
We're looking for an empathetic and creative problem solver to join our User Operations team in Chicago. You will become a product expert in Asana and a savant of productivity. Youll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our API and integrations. Armed with
Job Source: Asana IncFifth Wall
Chicago, IL, United States
**Customer Support Specialist** at **VTS** ABOUT VTS VTS is commercial real estates leading leasing, marketing, asset management, tenant experience, and data platform where the industry comes to make deals happen and real-time data comes to life. The VTS platform is revolutionizing the way that commercial real estate (CRE) is done disrupti
Job Source: Fifth WallJB Executives
Evanston, IL, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Support Specialist position might be what you are looking for! JB Executives is a small, but mighty marketi
Job Source: JB ExecutivesSonoma Construction
Chicago, IL, United States
Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete
Job Source: Sonoma ConstructionChicago, IL, United States
**Customer Support Specialist**
at Intercom Chicago, IL **Communication has changed for people. Its changed for businesses, too.**
Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more.
The Customer Support team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Intercom, sticking with them every step of the way to ensure they get the most value from our product.
This opportunity is for folks who truly love supporting customers and see themselves in a customer facing role long term. This is not a springboard into other areas or . This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Intercoms growth with personal experiences.
* Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but you'll also be talking to customers on the phone every now and then
* Owning customer communications and issues from initial contact until resolution
* Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
* Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
* Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
What your first 6 months will look like:
**30 days - Onboarding to Intercom and Customer Support:** Youll learn what it means to be an Intercomrade and the ins & outs of our product. You will learn the fundamentals to set you up for success and be talking to our customers alongside a dedicated mentor.
**90 days - Helping customers & crushing KPIs:** At this point youll be fully ready to jump in helping customers and tracking your performance based on our ambitious yet achievable .
**6 months - Broadening your impact on the team and your personal development:** While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!
Remember that theres no such thing as the perfect candidate or background, which is what makes us unique and successful! is common, but wed love to hear from you. So please dont hesitate to apply, even if you dont tick every box on this page!
* Passion for talking to customers all day, every day
* A genuine enjoyment of technology
* Excellent communication and writing skills
* Great problem solving abilities
* The ability to rapidly switch gears while retaining focus on the bigger picture
* The ability to explain complex topics in easy to understand and concise language [English]
* Ambition, eagerness and the will to learn and improve upon your own skills
**Bonus skills & attributes ????**
* Previous experience in a troubleshooting environment
* Basic understanding of web technologies (HTML, CSS, JavaScript, APIs)
* An understanding of internet culture
**Benefits ????**
We are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)
* Competitive salary and meaningful equity
* Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Fully funded comprehensive medical, dental, and vision coverage
* Open vacation policy and 10 corporate holidays
* Paid Parental Leave Program
* 401k plan
* In-office bicycle storage
* Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Email Alert for Customer Support Specialist jobs in Chicago, IL, United States
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