Customer Service Representative
San Jose, CA, United States
** Position Description**
**Customer Service Representative** Location **710 Trucking & Transportation-Aromas/San Jose** **Job Summary**
This position is responsible for sales of Graniterock Trucking to ensure the delivery of short- and long-term goals.
**Essential Job Accountabilities**
- Comply, understand, and promote Graniterock safety initiatives ensuring Safety before All Else to achieve zero safety incidents.
- Serve as the key customer contact for material orders and delivery quotes
- Provide world class customer service while serving as the key customer contact to respond to customer requests, identify needs, create solutions, and ensure a smooth sales process.
- Process trucking documentation including truck tags, timecards, Notice of Sales (NOS), hand tags and Product Service Discrepancies (PSD).
- Reconcile daily cash deposits; work with Accounts Payable Specialist to reconcile owner/operator outside hauler payments; reconcile daily Transportation dispatch sheet to daily sales.
- Educate customers on Graniterock materials and trucking services to promote the Company and drive our business.
**Education and Work Experience**
* High School Diploma or equivalent, Associates degree in business or related field desired
* Some related driving/construction/dispatch experience.
* 2-3 years logistics, dispatch or construction transportation experience preferred
**Required Knowledge, Skills and Abilities**
* Excellent communication skills (written and oral) and the ability to interface effectively with coworkers, management and customers.
* Strong customer service, public speaking and presentation skills.
* General knowledge of aggregates and trucking
* Ability to work collaboratively and independently, as well as part of a team.
* Ability to work in high production environment and respond quickly and effectively under pressure and deadlines.
* Proficiency with MS Office products (Word, Excel, PowerPoint, etc.).
* General understanding of construction site and truck safety requirements.
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