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CareerBuilder
Boston, MA, United States
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, e
Job Source: CareerBuilderWHITT FIT INC d/b/a StretchLab Burlington
Burlington, MA, United States
StretchLab Burlington is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand! Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry,
Job Source: WHITT FIT INC d/b/a StretchLab BurlingtonThe Cypress Group
Boston, MA, United States
We are a leading Semantic Web (Web 3.0) technology company, seeking Software Client Services Engineers with 0-4 years of experience. Our Software Client Services Engineers help apply our software suite for specific customer challenges. We’re looking for smart self-starters with strong analytical and problem-solving skills who enjoy picking up new t
Job Source: The Cypress GroupWegmans
Medford, MA, United States
At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee
Job Source: WegmansInsight Global
Billerica, MA, United States
A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity with a high likelihood to convert to full-time employment. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and l
Job Source: Insight GlobalBeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Technology Service Managem
Job Source: Beth Israel Lahey HealthZones
Boston, MA, United States
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more
Job Source: ZonesCareerBuilder
Boston, MA, United States
Description Position at Zones nFrastructure Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Pro
Job Source: CareerBuilderBoston, MA, United States
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client's operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
• 4-7 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Financial services industry and MSP experience preferred.
• Excellent desktop and server troubleshooting skills.
• Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high-level of professionalism and sound judgement.
• Experience with ConnectWise or similar ticketing system preferred.
Client Services / Service Desk Engineer jobs in Boston, MA, United States
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