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Desktop Support

San Antonio, TX, United States

Job Title: Desktop Support

Work Location: San Antonio, TX 78219

Term: Permanent Position

In office; M-F, 8am-5pm

No remote work

Salary: $55k

Job Summary:

Become the unsung hero of our frontline as a Desktop Support Technician, where you'll tackle technical challenges head-on and provide essential hands-on support to keep our team operating at peak productivity. As a Desktop Support Technician, you'll be our first line of defense against hardware and software woes, adeptly troubleshooting issues, setting up workstations, and swiftly resolving connectivity glitches.

Your role as a Desktop Support Technician is pivotal in maintaining the backbone of our IT infrastructure and ensuring seamless operations. If you're a tech-savvy problem-solver with a knack for communication and a passion for aiding others, this is your moment to shine. Join our team and seize the opportunity to make a tangible impact on our organization's triumphs.

As a Desktop Support Technician, you'll not only resolve issues-you'll be instrumental in shaping our path to success. Apply now and become the indispensable Desktop Support Technician in our team!

Responsibilities:

Technical Support:

Provide technical assistance and troubleshooting support to end-users for hardware, software, and network-related issues.

Diagnose and resolve desktop, laptop, printer, and peripheral device problems in a timely manner.

Software Installation and Configuration:

Install, configure, and maintain operating systems, productivity applications, and business software on desktop and laptop computers.

Ensure software updates, patches, and licenses are up-to-date and compliant with organizational policies.

Hardware Maintenance and Upgrades:

Perform hardware upgrades, repairs, and replacements for desktops, laptops, and peripherals as needed.

Conduct preventive maintenance tasks, such as cleaning and optimizing systems for optimal performance.

User Account Management:

Create, modify, and deactivate user accounts and access permissions in Active Directory and other systems as per user requests and security policies.

Assist with password resets, account unlocks, and access requests to ensure seamless user access to IT resources.

Documentation and Training:

Maintain accurate records of support requests, resolutions, and inventory in the ticketing system and knowledge base.

Provide user training and guidance on IT policies, procedures, and best practices to enhance end-user productivity and IT literacy.

Qualifications: Associate degree or equivalent certification in Information Technology, Computer Science, or related field.

1-3 years of experience in desktop support or technical support roles.

Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications.

Familiarity with hardware troubleshooting, including desktops, laptops, printers, and peripherals.

Basic understanding of networking concepts, TCP/IP protocols, and connectivity troubleshooting.

Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.

Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.

Customer-focused attitude with a passion for delivering exceptional service and support.

Additional Requirements: Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.

Experience with remote desktop support tools and remote troubleshooting techniques is a plus.

Familiarity with ITIL (Information Technology Infrastructure Library) framework and IT service management principles.

Ability to lift and move computer equipment and peripherals, as needed, for installation and maintenance tasks.

Willingness to work occasional evenings or weekends to accommodate scheduled maintenance or support activities.

Apply

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Desktop Support jobs in San Antonio, TX, United States

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