Cisco Meraki - Chief of Staff (Product Operations Lead) - Cloud Product Management

San Francisco, CA, United States

Cisco Meraki - Chief of Staff (Product Operations Lead) - Cloud Product Management At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

We are seeking an experienced Chief of Staff to build, manage, and evolve the Cisco Meraki Cloud Product Management team’s processes and operations. In this role, you will own and lead new development of processes that create operational alignment across the growing Product organization.

The Chief of Staff will partner with PM leaders, team members, and others within Operations, Strategy, Marketing, Engineering, and other areas on programs and processes that optimize collaboration, streamline processes, and communicate our strategy. This position will report to the Meraki & Wireless Chief of Staff and is an outstanding opportunity with a substantial capacity for impact across a growing team.

Responsibilities Serve as a trusted advisor to the VP of Product Management and leadership team, providing insights and support on strategic decisions to support Cisco Meraki's business goals

Lead business operations for the organization including planning, budget and forecast

Collaborate with product managers, technical marketing engineers, engineering leads, design leads and other partners to streamline and accelerate the product development processes

Design and implement processes that improve organization health and collaboration such as team all hands, gathering and improving on employee feedback, product strategy presentations, and roadmap communication.

Lead and support talent development strategies including, learning and development programs, mentorship and career plans for the team

Facilitate collaboration within the product management team and across other departments to ensure alignment on shared goals and priorities

Assist with the creation of executive-level presentations and reports to communicate progress, risks, and opportunities to senior leadership and stakeholders.

Establish ongoing management and implementation of new processes and tools and actively recommend and drive improvements

Build and optimize meaningful and collaborative relationships across the organization

Partner with leaders to develop team staffing plans and organizational designs, ensuring the organization is aligned priorities and compensation strategies are consistent across the team

Qualifications 7-10 years of demonstrated ability in product management, product operations, strategy, Chief of Staff or a related role at a technology company

Experience managing operations and facilitating strategic initiatives in a fast-paced environment

Outstanding leadership and communication skills with the ability to influence at all levels to converge towards common goals

High EQ to identify emotional needs of the team, nurture team relationships, and foster an inclusive and empathetic work environment

Strong background in project management

Strategic thinker and creative problem-solver

Comfort with ambiguity and a bias towards action and experimentation to drive progress

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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