Service Director

Culver City, CA, United States

Position Description: Service Director

Reports To: General Manager

FLSA Status: Exempt

Position Summary:

The Service Director is responsible for and will be held accountable for the successful operation of the service, parts and body shop departments by developing and executing plans to ensure the dealership of its projected profits This will be accomplished through planning, organizing, coordinating and constantly monitoring and measuring the activities of the service, parts and body shop departments.

Essential Duties and Responsibilities:

Establish monthly forecast for the Parts, Service and Body Shop departments through the balance of the year for both financial performance and customer satisfaction performance.

Build a Daily Operating Control (DOC) that the employees and management can use to keep on track with their forecast.

Ensure that every department operates cooperatively in order to meet profitability goals.

Develop and maintain good working relationship with the manufacturer.

Formulate policies and establish procedures for all training programs and monitor their effectiveness.

Handle all departmental personnel functions to include hiring, evaluating performance, recognizing accomplishments, counseling/disciplining and termination.

Review and approve compensation plans for all departmental employees.

Ensure that department managers are training and supervising employees for optimum productivity.

Communicate expectations to department managers including adherence to company policies and procedures. Review department managers' performance on an on-going basis to ensure they are meeting the dealership's standards for performance.

Provide enthusiastic leadership and support to employees to build morale.

Conduct managers' meetings at scheduled intervals.

Coordinate with the business office to ensure that records and analyses are maintained accurately.

Resolve any customer complaints that department managers have not been able to resolve.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience with previous automotive dealership preferred with managerial experience dealing with profit and loss responsibilities.

Language Skills:

Ability to read, analyze and interpret general business periodicals, financial reports, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to logically solve complex personnel/business problems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must work weekends, evenings and holiday hours. The employee will frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Compensation:

•Medical ,Dental , Vision and Life Insurance

•Competitive compensation package

•Year end bonus program

#J-18808-Ljbffr