Practice Manager

Chicago, IL, United States

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Practice Manager Belmont Cragin, Chicago, IL, US

3 days ago Requisition ID: 3443

Position Summary

The Practice Manager is a member of the site leadership team who works to ensure the best environment for quality patient-centered care, while overseeing and coordinating all operations at the health center. The Practice Manager also serves as a liaison to providers and is accountable to/collaborates with the Health Center Medical Director (HCMD), with a direct reporting to the Director of Practice Management.

Duties and Responsibilities

Works directly with the Health Center Medical Director and providers to ensure a productive and efficient medical home.

Trains assigned staff, as necessary, to maintain efficient, effective, patient-centered clinical operations.

Participates in recruitment, interviewing, hiring, and evaluating site administrative and clinical staff.

Creates and manages scheduling templates for all providers, in coordination with health center leadership.

Supervises staff to ensure patient needs are addressed and met in a timely manner and that all services are documented in the electronic health record and/or practice management systems.

Assists in development of, maintains knowledge of, and oversees adherence to, operational policies and procedures, as well as upholds and promotes human resources policies and procedures.

Fosters a professional working relationship amongst all members of the health care teams.

Supports, supervises and collaborates with all teams to create a patient-centered environment driven by a strong care coordination model.

Assists team members to raise practice standards as put forward by the evolving model of patient-centered care.

Assists in developing, implementing, and carrying out educational/in-service programs and quality improvement programs and activities.

Works directly with Outreach and Enrollment Manager, Nurse(s), and Manager of Care Coordination to ensure that all staff are communicating effectively and working collaboratively in support of the patient-centered model of care.

Conducts site and support staff meetings on a regular basis.

Attends organizational meetings, as requested.

Responsible for health center budget oversight/management and participates in budget preparation, in collaboration with HCMD and Finance.

Participates in continuing education and professional growth.

Reviews staff time cards for accuracy and submits in a timely manner.

Provides primary oversight and management of VFC programs and purchased vaccines for health center.

Coordinates and manages onsite audits as identified by payers or funders.

Maintains inventory of clinical supplies, equipment, instrumentation, medications, and vaccines.

Conducts/submits reports on EOC rounds monthly.

Oversees site identification, documentation, resolution and reporting of occurrences and patient complaints.

Adheres to/oversees the implementation of standards and policies of organizational privacy/security and compliance programs and complies with applicable law and regulations. This also includes reporting to Director of Practice Management, any unethical, fraudulent, or unlawful acts or practices.

Performs front-line staff duties, when required.

Other duties and responsibilities as assigned.

Required Skills or Abilities

Ability to multi-task and work as a team member, while relating to diverse groups of people.

Strong problem-solving, decision-making skills.

Maintain a calm, composed demeanor.

Communicate, understand, and follow both written and verbal instructions.

Exercise sound judgment in appraising situations and decisions.

Identify and maintain agency and patient confidential information

Physical Demands

Must be able to remain in a stationary position 50% of the time.

Must be able to move around the clinic site 50% of the time.

Constantly operates a computer, computer printer, copy machine, and telephone.

Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.

Must be able to transport from one site to another.

Must be able to cover other shifts as necessary.

Required Knowledge, Experience, or Licensure/Registration

One (1) to three (3) years of full-time experience, preferably in a primary care ambulatory setting.

Bachelor’s degree in general management or health care management strongly preferred.

Previous management/supervisory experience required.

Previous experience using an electronic health record preferred.

Proficiency in Microsoft Office.

Bilingual Spanish/English or Polish/English, strongly preferred.

Comprehensive Health Insurance Benefits through BCBS of IL:

Health Insurance (HMO/PPO)

Dental Insurance (HMO/PPO)

Vision Insurance

Short/Long-Term Disability Insurance

Group Life Insurance

Other Benefits Include :

403(b) Retirement plan with employer match

Pension Plan

Voluntary Life/ AD&D

Flexible Spending/Dependent Care Accounts

Annual CME Allowance and CME PTO (Providers Only)

Paid Time Off

3 Personal days per calendar year

1 Floating Holiday per calendar year

7 Holidays per calendar year

Employee Assistance Program

Tuition Assistance Program

Off-the-job Accident Coverage

Employee Referral Program

Internal Growth Opportunities

PrimeCare Community Health is part of the National Health Service Corps, as such, you would be able to participate in their Loan Repayment Program. For more information, please visit their website at  https://bhw.hrsa.gov/loans-scholarships In accordance with Illinois Executive order 2021-20 (COVID-19 No.87) effective on August 26, 2021, in conjunction with the Federal CDC guidelines, COVID vaccinations are now a requirement for PrimeCare Community Health as well as many other Healthcare Organizations. Proof of full vaccination is required prior to the beginning date of employment. If you have a medical or religious contraindication, please inform Human Resources when the offer is extended.

PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

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