Senior Salesforce Administrator

Waltham, MA, United States

About us Join National Grid's digital transformation !We are digital creators, continuous learners and daring innovators.We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey,

We want to find an adaptable and results-oriented Senior Salesforce Administrator to help support and evolve our capabilities for the National Grid Customer Transformation business domain in Waltham, MA. These capabilities will allow us to provide an always improving experience to our customers while reducing our costs to serve them. You'll be responsible for the daily production support and ongoing development and configuration of the Salesforce platform. If you want to play a critical role in the US Software Engineering organization, we want to hear from you!

What you'll do Perform day-to-day Salesforce administration tasks included but not limited to user and license management, roles, profiles, permission sets, workflows, and process automation with process builder and Flows.

Provide end user production support, solve business/customer issues, invent creative solutions, and ensure data accuracy across the system.

Collaborate with salesforce administrators and developers to implement customizations and solutions when necessary.

Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.

Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce platform.

Stay up-to-date with Salesforce releases and new features and assess their impact on the organization.

Maintain up-to-date documentation of salesforce configurations, processes, and procedures to ensure knowledge sharing within the team.

Develop relationships that promote trust and increase efficiency and effectiveness.

What you'll need Bachelor's degree in computer science/engineering or in related field.

7+ years of hands-on Salesforce Administrative experience for 500+ users.

5+ years of end user production support experience.

Strong salesforce product knowledge of Sales cloud and Service cloud.

Strong problem-solving skills to research, troubleshoot, and resolve system issues.

Experience in creating business requirements, technical requirements, use case diagrams, process flow diagrams, and gap analysis.

Basic Apex and visualforce development experience.

Experience creating and implementing Salesforce best-practices for the salesforce platform.

Excellent communication skills with the ability to effectively partner with technical and non-technical resources.

Ability to work independently and collaboratively with technical and non-technical staff.

Highly developed oral and written communication skills.

It would be awesome if you had Salesforce AdministratorCertification.

Experience with enhanced optimizer, field service lightning, and mule.

What you'll get Consistent growth potential through company leadership programs

Competitive compensation package including robust benefits with a yearly bonus

Numerous wellness programs

A multitude of company-endorsed community programs to participate in

More Information Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a work schedule that fits your flexible schedule.

#LI-CL1 #LI-HYBRID

At National Grid , we keep the lights on and homes warm. But it's so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. But we aren't looking for external recognition - we already what we do is vital. We're building a clean, fair and affordable energy future.

Salary

$98,000 - $138,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.