Staff Product Manager, Admin

Seattle, WA, United States

Hey there! It’s great to meet you. We are Ascenda.

We're all about making rewards feel less like a transaction and more like a treat. Nestled in the bustling cities of Singapore and Seattle, we're the folks behind the scenes, turning your loyalty program dreams into reality. Our mission? To bridge the gap between financial services brands, merchants, and their users worldwide, transforming the way they connect through our easy-to-use, turnkey rewards programs.

With Ascenda, setting up a world-class loyalty program is as easy as pie. We've designed our services to be plug-and-play, which means you can offer amazing rewards to your users without the headache of a complicated setup process. Our approach is all about delivering value and beauty, making sure that every interaction with your brand feels special. We pride ourselves on understanding what your users truly want, using smart AI insights to keep them coming back for more. Our roster of clients includes big names like American Express, Brex, HSBC, Virgin Money, Barclays, Capital One and we're excited to grow our family.

Back in 2014, Kyle, Sebastian, and Junyang started Ascenda with a simple idea: loyalty programs can and should be better. Fast forward to today, and we're a global team of 190, working from corners of the globe to make loyalty effortless.

Loyalty programs have come a long way, moving from the sidelines to play a starring role in how brands engage with their customers. But the journey hasn't been smooth for everyone, especially in financial services, where outdated tech and a lack of innovation have made truly engaging rewards programs a challenge to implement. That's where we come in. At Ascenda, we're breaking down these barriers, offering a fresh take on loyalty that's both comprehensive and easy to deploy, regardless of your size or tech expertise.

We believe that a great loyalty program is a game-changer for both financial institutions and their customers. That's why we've built the world's largest rewards currency (Points/miles) transfer network, partnering with over 50 global brands to bring a universe of redemption options to your doorstep. From travel bookings to crypto purchases, we're here to help you offer rewards that resonate.

As we look to the future, we're excited to keep pushing the boundaries of what loyalty programs can be. Our goal is to make our platform even more flexible and user-friendly, allowing our customers to tailor their rewards program just like you'd design your own website. Whether its large bank or a nimble fintech startup, we believe loyalty should be within everyone's reach.

With Ascenda, you're not just giving a service; you're becoming part of a revolution. A revolution toward simpler, more meaningful loyalty programs that celebrate each customer and their experiences. Whether your goal is to dazzle millions of customers or just brighten someone's day, we share the same feeling. Let's embark on this adventure together, creating loyalty programs that not only work wonders but truly amaze.

The Role

As a vital member of the Admin team, you will enable a one stop shop for all governance and administration needs for customers to run a world class Rewards Program. This is where they come to get insights, define user segments / cohorts, run marketing campaigns, look at their invoices, top up their pre-paid wallets with funds and tweak their rewards program configurations.

As a Staff Product Manager, you will work at the intersection of the company's Engineering, Business Development, Customer Success and Partnership teams.

Your Impact

You will steer the roadmap and priorities of your domain by deeply understanding the users, competitors, and our product suite, then build shared understanding among stakeholders.

You will identify and prioritize user needs through user research, analytics, and feedback, and pinpoint the biggest pain points and opportunities for the Admin console.

You will develop a product vision and strategy and translate user needs and business goals into a clear product vision that defines the future state of the Admin console.

You will communicate the product vision effectively and collaborate with stakeholders across Engineering, Business Development, and Partnerships to ensure everyone is aligned on the product vision and roadmap.

You will be managing all lifecycle stages for a product from ideation through sunset, ensuring that deliverables are understood, releases are delivered on time, and users are engaged.

You’ll work directly with our engineers and other key stakeholders to determine the best solution and ship features that make a difference.

Who You Are:

10+ years of Product Management experience working directly with engineering teams.

Minimum 5 years of SaaS or consumer apps experience is required in a product role.

Experience in building administrative experiences for top SaaS or Fintech products.

Experience with user research with a strong understanding of user research methodologies and can use them to gather insights to inform product decisions.

You have a strong business acumen and basic knowledge across finance, marketing, design, sales, analytics, and communication.

You are exceptionally good at making complex things simple, and writing down a solution in simple, clear, yet comprehensive terms.

You possess strong communication and interpersonal skills; proven ability to successfully work and partner across multiple functions in a technology organization.

You demonstrated ability to problem-solve by synthesizing information and seeing the big picture.

What Matters at ASCENDA

We are passionate, We keep things simple, We focus on results, We work together & We innovate! We have a REWARDING WORKPLACE that provides:

High growth environment & exponential career development

Mobile & flexible work environment

Competitive compensation

Travel perks & Employee rewards

The salary for this position is competitive, and the salary range is available upon request. For more information, please contact us directly.

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

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