Senior Client Service Associate_

San Francisco

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (ibc.com/en/about-cibc.html)

**What you’ll be doing**

The Senior Client Service Associate executes the more complex transactions required to support high net worth client portfolios, including researching client inquiries and issues in order to effectively bring about resolution. This role also provides oversight on some aspects of the Client Service Associate’s responsibilities.

**How you’ll succeed**

+ Prepare and process new account paperwork

+ Open new accounts and sub-accounts

+ Cash transaction processing (checks, ACH, wires, journal transfers)

+ Manage clients’ quarterly tax payments and annual IRA contributions/RMDs

+ Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)

+ Assemble quarterly/annual portfolio review presentation books

+ Update portfolio asset allocation schedules

+ Run performance reports

+ Complete securities processing (purchases, redemptions, capital calls, pricing updates)

+ Research and analyze fees

+ Complete and provide documentation for Annual Review Suite

+ Initiate contact with clients and their third-party advisors when appropriate

+ Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews)

+ Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.

+ Provide integral support for client service teams and special projects

+ Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day-to-day activities

+ Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement

+ Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.

+ Assist clients with Portfolio Online

**Who you are**

+ Bachelor’s degree and/or 3-10 years’ experience in trust and account administration and/or investments

+ Experience in personal tax, financial planning or investment management

+ Strong client service commitment

+ Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues

+ Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities

+ Use of CRM and/or financial services platform for advisory business

+ Experience in working with external custodians, such as Charles Schwab and Fidelity

+ Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat

Salary Range: $65,000 - $90,000 based on experience

California residents — your privacy rights regarding your actual or prospective employment (ibc.com/en/about-us/california-consumer-privacy-act-employment.html)

**What CIBC Offers**

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

**What you need to know**

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

**Job Location**

CA - San Francisco - 101 2nd St.

**Employment Type**

Regular

**Weekly Hours**

40

**Skills**

Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.