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[Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs Customer Success Manager hotglue United States
Date Posted
03 Nov, 2022
Work Location
Washington, DC, United States
Salary Offered
$40000 — $65000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
Summary This is a ground floor opportunity to be one of the first team members focused on growth at hotglue and shape our trajectory. You will experience what being at a scrappy startup is like. You will be empowered to identify opportunities that will help us grow and own it. You will ensure that hotglue's product is serving our customer (and potential customer's) needs. What you'll be doing described below one-day could look radically different the next.
Work closely with customers : the hotglue team prides itself on a close relationship with our customers - as we continue to serve our current and new customers, you will be involved in discussion with them on how hotglue can be a better solution for them.
Measure impact of high-level decisions : track and measure the impact high-level decisions made on product have on our customers.
Help customers : Collaborate closely with Support and Engineering to resolve customer challenges, answer questions, records demos, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible.
Track important metrics : work closely with the founders of hotglue on tracking important metrics across Integrations, Product, and more.
The Ideal Candidate 3+ years of project management experience with a technical B2B SaaS product
Technical experience (Python competency a big plus)
Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike
Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism
Benefits Competitive salary and equity
Home office - Apple equipment and anything else you need to be productive
hotglue is an equal opportunity employer. We aim to create an environment where every team member at hotglue feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About hotglue Native user-facing SaaS integrations for your customers Company Size: 11 - 50 People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Customer Success Manager jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
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