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WilliamsonHeckt
Lakeland, TN, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktZips Car Wash LLC
Memphis, TN, United States
Job Details Job Location TNMEM Whitten - Memphis, TN Remote Type Fully Remote Position Type Full Time Education Level 4 Year Degree Travel Percentage Road Warrior Job Shift Any Job Category Management Description Position Summary The Operations Director will plan, direct, coordinate and provide leadership to the assigned area, over
Job Source: Zips Car Wash LLCWilliamsonHeckt
Germantown, TN, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktWilliamsonHeckt
Olive Branch, MS, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktWilliamsonHeckt
Southaven, MS, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktWilliamsonHeckt
Bartlett, TN, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktWilliamsonHeckt
Horn Lake, MS, United States
Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity i
Job Source: WilliamsonHecktPrestigious Placement, Inc.
Memphis, TN, United States
Job Description Job Description We are seeking a Director Of Operations to become an integral part of our team! You will coordinate and oversee the organization's daily operations. Responsibilities: Manage and improve operational practices Allocate resources and materials to meet project deadlines Track and forecast operational trends and analys
Job Source: Prestigious Placement, Inc.Memphis, TN, United States
Job Number 24048012
Job Category Rooms & Guest Services Operations
Location Marriott Memphis East, 5795 Poplar Avenue, Memphis, Tennessee, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Ashford Hospitality Trust. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
The Director of Operations is responsible for the direction and oversight of key guest contact departments within the operations division, their managers and their team members.
Core Responsibilities:
Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
Responsible for overall budget approval authority for operational departments.
Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.
Ensure guest reservation policies, standards and procedures are met.
Ensure the effective resolution if any complaints, challenges occur.
Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved.
Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved.
Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues.
Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
Understand and apply the applicable Franchise and management's Standard Operating Procedures.
Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance.
Perform other duties as assigned.
JOB REQUIREMENTS
Experience in hotel operations and accounting management, computer experience on a PMS system, and working knowledge of manual front desk procedures, including leadership experience in management role.
High work ethic, self-initiative, independent judgment
Proven customer service and problem solving experience.
Regular attendance
Proven experience in a high pressure, sometimes stressful environment
May be required to work varying schedules to reflect the business needs of the property.
Focus and maintain attention to multiple tasks and meet deadlines despite frequent interruptions.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
Grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual ability.
Direct evacuations in an emergency.
This company is an equal opportunity employer.
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Director of Operations - Franchised jobs in Memphis, TN, United States
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