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Customer Experience Manager

Emeryville, CA, United States

**Customer Experience Manager**

**Customer Experience Manager**

**To review a comprehensive list of benefits, please visit** Store - BAY-EMERYVILLE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

**CT and CO only -To review pay ranges for the position you are applying for, please visit**

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.**Major Activities**

* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

* Plan and lead the execution of the class and in-store events in accordance with Company program

* Lead the Omni channel processes

* Manage and execute shrink and safety programs

* Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

* Serve as Manager on Duty (MOD)

* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others

* Acknowledge customers, help locate product and provide solutions

* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

* Manage and execute the shrink and safety programs

* Cross trained in Custom Framing selling and production

* Other duties as assigned

**Minimum Education**

must be at least 18 years of age

**Preferred Type of experience the job requires**

Retail management experience preferred

**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**

locationEmeryville-3991 Hollis StlocationEmeryville-3991 Hollis St

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