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LanceSoft, Inc.
plano, tx
Job Description Help Desktop Support Location: Plano, TX_ Must sit onsite in Plano, TX hybrid (Mon-Wed onsite/Thu-Sun remote) Duration: 6+months Client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will s
Job Source: LanceSoft, Inc.ReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncLanceSoft
Plano, TX, United States
Job Description: Possible weekend requirements (e.g. Tue-Sat) and possibly early scheduled start (e.g. 4am-1pm) Seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing
Job Source: LanceSoftDMI (Digital Management, Inc.)
Dallas, TX, United States
Help Desk Analyst Job ID 2024-26591 Category Infrastructure Support Location US-TX-Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-s
Job Source: DMI (Digital Management, Inc.)DMI
Dallas, TX, United States
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportatio
Job Source: DMIMethodist Health System
Dallas, TX, United States
Hours of Work : 6a-430p Days Of Week : Sunday - Wednesday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for tec
Job Source: Methodist Health SystemGenesis10
Plano, TX, United States
Genesis10 is currently seeking a Network/Operations - Help Desk Support - Inter. Consultant with our client in the financial industry located in Plano, TX. This is a 6 + month contract position. Responsibilities: Provide technical support to users in an efficient and accurate manner Solve basic technical problems while providing support for all
Job Source: Genesis10Datastew LLC
Dallas
Job Description Job Description Who we are: DataStew has a reputation for successfully designing and building highly technical projects for clients that have exacting standards. For over a decade, our clients have been a diverse group of small and large organizations in both the public and private sectors. DataStew has used that experience in dee
Job Source: Datastew LLCDallas, TX, United States
Job Description
JOB TITLE: Level 1 IT Analyst
DEPARTMENT: Information Technology
FLSA: Exempt
REPORTS TO: IT Infrastructure Manager
SUMMARY:
The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.
PRIMARY RESPONSIBILITIES:
Fields incoming problem requests from clients via telephone, e-mail, and in person.
Prioritizes and schedules problem resolution, escalating when necessary.
Documents the support request process thoroughly.
Performs Microsoft Active Directory user administration setup functions.
Provides hands-on support and training at desktop locations.
Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
Procures, configures, installs, and supports multiple hardware, software solutions, and network components.
KNOWLEDGE, SKILLS & EXPERIENCE: General knowledge of cybersecurity principles.
Basic knowledge of MS Servers and Windows Desktop operating systems.
Experience supporting various platforms including PC/MAC/Android/IOS.
Basic knowledge of Linux command line environment.
Proficient communication skills in English.
Exceptional interpersonal skills with a focus on customer service.
Proven analytical and problem-solving abilities.
Ability to prioritize tasks in a high-pressure environment.
Proficiency in Microsoft Office.
Ability to interact effectively with all levels of employees.
Minimum Requirements: Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.
Effort: Frequent lifting (up to 25lbs), walking, stooping, and bending.
Occasionally ascends/descends a ladder for network solutions.
IT Analyst / Help Desk jobs in Dallas, TX, United States
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