Full Time Front Desk Supervisor - Marriott Colorado Springs
Colorado Springs, CO, United States
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
Colorado Springs Marriott, nestled in near the Rocky Mountains and the downtown area of the second largest city in the state, is an excellent location to join a world-class team that values development and growth for each member. Our hotel makes a perfect home base for outdoor enthusiasts embarking on climbing or hiking excursions at Pikes Peak and Cave of the Winds. When it's time to enjoy the great indoors, we offer easy access to all the shops and art galleries in downtown Colorado Springs. Our property features renovated, pet-friendly rooms and suites, a full-service restaurant with stylish outdoor patio with fire pits, 15 flexible event spaces, fitness center, and pools. Come experience our Culture of Care and find out today what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you!
Overview
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.
As the Front Desk Supervisor at Marriott Colorado Springs, your role is essential to creating a positive guest experience. You will greet and register guests, provide exceptional service, and ensure the smooth check-in and check-out process, all while maintaining our high standards of hospitality. In addition to your primary responsibilities, this role empowers you to resolve guest situations as they arise and act as the Manager on Duty (MOD) when needed.
Key Responsibilities, but are not limited to:
Warmly greet guests upon arrival with a friendly and sincere welcome.
Use a positive and clear speaking voice to listen to guest requests, respond appropriately, and provide accurate information about hotel amenities and local attractions.
Efficiently complete the registration process, inputting and retrieving information from the computer system, confirming key details such as the number of guests and room rates.
Professionally answer incoming telephone calls, ensuring clear communication.
Manage guest messages and update guest profiles as needed.
Assist guests with retrieving mail, small packages, and facsimiles.
Handle guest complaints with patience, conducting thorough research to find effective solutions and negotiate results.
Take ownership of guest challenges, ensuring resolution and satisfaction. Remain calm and attentive during emergencies and high hotel activity.
Plan and implement detailed steps using your judgment and discretion.
Perform any other duties and tasks assigned by the Front Desk Manager.
Make on-the-spot decisions when necessary, following up with the Manager in their absence.
Control inventory for all arrivals on the day, ensuring consistent balance and maximizing available resources.
Manage Out Of Order & Out Of Service Rooms effectively.
Collaborate with other hotel departments related to Front Office operations. Relay messages to the Manager regarding non-Front Office department communications.
Coaching and Training Guest Service Employees
Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth.
Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to: Exclusive discounts on room rates and experiences at our award-winning hotels
Mental wellbeing support for you and your loved ones
Comprehensive finance and retirement solutions
Performance-based incentives and bonuses
Generous paid time off
Exciting perks and discounts
Professional guidance and support
Competitive health insurance plans
Pet insurance for your furry companions
Skill-enhancing job training
Educational opportunities for career growth
Strong emphasis on work-life balance
Qualifications
In addition to your key responsibilities, this position may require a combination of the following skills and experiences: Experience with property management software.
Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.
Demonstrated ability to work cohesively within a team.
Sound logic and judgment in evaluating situations and using appropriate resources.
Self-directed, motivated, and a commitment to delivering exceptional customer service.
Effective communication skills in English, both verbally and in writing; knowledge of a second language is desirable.
Proficiency in Microsoft Office suite products.
Education/Experience: Minimum of one (1) or more years of related guest experience, with a preference for experience in the Hospitality industry.
If you are a capable and committed Front Desk Supervisor with a passion for delivering exceptional guest experiences and empowered to resolve guest situations as they arise, as well as being ready to act as the Manager on Duty when needed, we invite you to apply and become a valuable part of our Pyramid Global family at Marriott Colorado Springs.
The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Compensation Range
The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.