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Customer Service Representative

Bethesda, MD, United States

Join our team as an Event Customer Service Representative and play a crucial role in ensuring a positive and memorable experience for attendees at our events. You'll be the primary point of contact, providing exceptional customer service and support throughout the event.

Key Responsibilities:

Attendee Assistance: Greet and assist event attendees, addressing their inquiries, providing information, and resolving issues promptly and courteously.

Information Dissemination: Distribute event-related materials, schedules, and instructions to attendees.

Problem Resolution: Handle complaints or concerns effectively, striving for swift resolution to maintain a positive event experience.

Coordination: Collaborate with event organizers, vendors, and staff to ensure smooth operations and resolve any logistical issues.

Feedback Collection: Gather feedback from attendees to improve future events and provide insights for enhancing customer experience.

Requirements:

Excellent Communication Skills: Strong verbal communication and active listening abilities.

Customer-Centric Attitude: Empathy, patience, and a customer-first mindset.

Problem-Solving Skills: Ability to remain calm and find solutions in high-pressure situations.

Flexibility: Adaptability to changing event dynamics and willingness to work flexible hours, including evenings and weekends.

Team Player: Capable of collaborating effectively with diverse teams and stakeholders.

Benefits:

Competitive compensation package for event duration

Opportunity to work in a dynamic and engaging environment

Valuable experience in customer service within the events industry

Possibility for future event opportunities and career growth within the company

Additional Information: This position is ideal for individuals with a passion for delivering exceptional customer service in a fast-paced event environment. Prior customer service experience is beneficial but not mandatory; we provide comprehensive training for all hired candidates.

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