Hospitality Specialist

Huntington Beach, CA, United States

19720 Beach Blvd, Huntington Beach, CA 92648, USA Req #133

Monday, April 22, 2024

Who We Are We are Lunatics and we mean every bit of it! We are devoted to protecting our high standards through our culture, training and development. Each and every Lunatic is encouraged to be the spark that leads to our next success.

We hope to leave a lasting impression on not only our guests but to each other. If it’s not already evident , it soon will be that people are our number ONE priority . Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.

We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.

Position Summary

To provid e friendly, responsive and exceptional guest service to ensure the guest s of Luna Grill will become “Raving Fans ” .

Ensures the guest has a great experience by following standard s, the sequence of service , and always having guest awareness

Informs guest (s) of LTO’s and menu changes and m akes recommendations accordingly .

Demonstrate s knowledge of the brand and menu items by a nswer ing questions about our food, beverages and other restaurant functions and services

Takes guest’s food orders and handles cash and credit transactions according to standards .

Works with kitchen team to meet any special requirements for ingredients and preparation of food

Delivers food and beverages to guests in a timely and efficient manner

Performs side work at the start and end of each shift as required and gets checked out of position by MOD

Maintains cleanliness , organization , and mise en place in the service area, dining room and restrooms

Monitors and observe guest ’s dining experience . Ensure guests are satisfied with the food and service . Respond promptly and courteously to any requests

Thanks guest for their visit and invite them to return

Attends all schedule team member meetings/training and brings suggestions for improvements

Clocks in and out of the restaurant in a timely manner

Team Members must adhere to Rest & Meal Policy

Takes necessary meal and rest breaks accordingly

Other duties as assigned

Who We Are

We are Lunatics and we mean every bit of it! We are devoted to protecting our high standards through our culture, training and development. Each and every Lunatic is encouraged to be the spark that leads to our next success. And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave a lasting impression on not only our guests but to each other.

If it’s not already evident , it soon will be that people are our number ONE priority . Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.

Knowledge, Skills and Abilities

Possess and instill high quality standards for production and guest service. Detail oriented, organized and efficient . Safety-minded . Effective communication skills . Courteous, friendly, and professional manner . Trustworthy and reliable. Possess strong basic math skills and have the ability to operate a cash register or POS system. M ust be able to communicate (speak, read, write) in the primary language of the work location.

Education/Experience Requirements

Restaurant experience preferred but not required . Cash handling experience a plus.

Physical Demands/Work En v iron ment

PHYSICAL DEMANDS : Stands /walks continuously (up to 5 hours) through the shift . Frequent bending , bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms, and be able to lift up to 25 pounds . Must be able to work under pressure and be flexible to work irregular hours including weekends and holidays.

WORKING ENVIRONMENT : Must comply with Company’s Appearance and Dress Code standard as set forth in the Team Member Handbook . Works primarily indoors in temperature-controlled, clean, and well-lighted environment . M ay make trips to kitchen, where air may be moist, warm, and odorous from cooking foods . Kitchen floors are uneven, and may be slippery from moisture and grease .

I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. Luna Grill reserves the right to modify and update this job description as needed.

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