Customer Service Representative - State Farm Agent Team Member
Northlake, IL, United States
* This role requires bilingual Spanish*
ROLE DESCRIPTION:
As a Customer Service Representative with Armando Perez, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS: Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Bilingual Spanish
About Armando Perez State Farm Agent since 2010
Ambassador Travel Qualifier
Exotic Travel Qualifier
Great Lakes Excellence Qualifier
Bensenville Chamber of Commerce
We Speak Spanish
Professional Bilingual Team
Chairman Circle Agent
BENEFITS: Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Health benefits
Valuable career-building experience
About Weekdays 9AM - 5PM
Compensation: $38,000.00 - $55,000.00 per year
We're Hiring!
We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Armando Perez - State Farm Agent!
About Our Agency I have been a State Farm agent since 2010.
Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Bronze Tablet
Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.