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Nexthink SA
Boston, MA, United States
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps compani
Job Source: Nexthink SANexthink
Boston, MA, United States
Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates respo
Job Source: NexthinkOptimizely
Nashua, NH, United States
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way w
Job Source: OptimizelyVoicify
Boston, MA, United States
Drives the strategy and alignment of customer success and transformational impacts through adoption of innovative offers combined with market leading voice solutions that accelerate business value for our customers Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key busin
Job Source: VoicifyPearl Health
Boston, MA, United States
Who We Are. . . Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We are a team of physicians and public health experts (Stanford, Dartmouth, Harv
Job Source: Pearl HealthCyberArk
Malden, MA, United States
Director of Customer Success - Global Success Leads Minimum Experience: 8-10 years of relevant professional experience in customer success, account management, or a related field within the technology, cybersecurity, or SaaS industry Industry Experience: Prior experience in a software and technology environment, preferably in the realm of security
Job Source: CyberArkConfidential
Boston, MA, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialConfidential
Boston, MA, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialWilmington, MA, United States
Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.At TraceLink, we are redefining how Life Sciences and Healthcare companies manage their supply chains, collaborate with their suppliers and customers, meet traceability compliance requirements, and respond to critical events such as drug shortages and recalls. Through our digital network of over 290,000 life science and healthcare businesses, we are uniquely positioned to tackle supply chain challenges that were previously impossible to address. Using TraceLink’s Opus Platform, a supply chain orchestration platform, our customers have end-to-end visibility and control over their supply chains and enrich their processes and systems through APIs providing real-time access to information.The RoleTo support our rapid growth, TraceLink seeks a Customer Success Director to lead the development and implementation of TraceLink’s customer journey for health systems and retail pharmacies. This is a highly strategic role that must be capable of quickly establishing credibility with senior executives in Pharmacy, Pharmacy Operations, and Supply Chain functions. This position will work directly with customers to identify and quantify TraceLink’s value related to securing their supply chains from illicit and counterfeit medicines, decreasing the response time to a drug shortage, decreasing the cost of responding to drug recalls, and improving other processes through real-time access to digital information not previously available. Responsibilities Develop the Healthcare Customer Journey that defines a customer’s relationship from initial implementation to value realization, growth, adoption, and expansion.
Establish executive-level relationships with strategic customers and become a trusted advisor to them.
Work with TraceLink’s Commercial and Product Leadership teams to create programs that quantify the value TraceLink’s solutions provide.
Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLink’s value to the customer.
Develop and deploy an executive business review program across TraceLink’s portfolio of healthcare customers.
Continuously monitor customer satisfaction, retention, and renewals and develop programs to mitigate risks and concerns.
Qualifications 5 – 8 years experience in a customer-facing role that routinely interacts with senior executives in Pharmacy, Pharmacy Operations, or Supply Chain functions in healthcare
Experience working in a healthcare-related SaaS company, healthcare strategic consulting, or pharmacy operations.
Strong relationship builder that can immediately establish credibility with senior executives in healthcare.
Structured and analytical approach to identifying, diagnosing, and resolving challenges and opportunities.
Excellent communication skills, including written and verbal, and the ability to communicate with an executive audience.
Bachelor’s Degree in Computer Science, PharmD, or other relevant fields of study required.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
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Director, Customer Success jobs in Wilmington, MA, United States
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