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Highland Fleets
Beverly, MA, United States
About Us Highland Electric Fleets is a comprehensive turnkey solutions provider that delivers electric school buses (EVSB) to school districts and third-party managed fleet providers (3PMs). We offer a model involving financing, infrastructure, vehicle deployment, and maintenance in an easily digestible, economic format that enables EVSB acquisitio
Job Source: Highland FleetsDassault Systèmes
Waltham, MA, United States
Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! · We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring
Job Source: Dassault SystèmesMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSLilt
Boston, MA, United States
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltAtScale Inc.
Boston, MA, United States
Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implemen
Job Source: AtScale Inc.Bravado
Cambridge, MA, United States
Customer Success Manager (Remote) United States of America $90,000 – $130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes t
Job Source: BravadoOracle
Boston, MA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: OracleCrayon
Boston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing custom
Job Source: CrayonBoston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.
With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.
Our 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 4,000 organizations, including Spotify, Puma, Five Guys and Icelandair.
Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com .
Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Webdam’s diverse set of clients.
The ideal candidate: Is highly self-motivated and passionate about learning in a fast-paced scale-up environment
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Enjoys working cross-functionally and collaborating in a team environment
Loves telling a good story using data
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
What you will do: Work with customers to ensure adoption, retention, expansion, advocacy and overall success
Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Webdam effectively and that their Bynder platform is optimized for maximum value
Strive to increase product adoption, retention and overall customer satisfaction
Continuously probe to uncover account needs, growth and upsell potential
Develop and execute on account / success plans
Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
What you bring 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Ability to develop strong client relationships, manage expectations, and critically problem-solve
Ability to present, communicate, and work effectively with other internal teams
Outstanding probing and listening skills
Strong analytical skills and use of data to help drive adoption, find opportunities and risks
Excellent organizational, prioritization, and time management skills
Experience with other DAM technologies a plus
Experience with Salesforce and Gain sight a plus
Why you'll love Bynder!
At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.
Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two.
Benefits and Perks:
Competitive compensation
401(k) - dollar for dollar match up to 6%
100% Company-paid medical, dental, vision, and life coverage for you and your family
Unlimited vacation policy
Room to advance in a high-growth tech company
Commuter benefits
Referral bonus plans
Office in Fort Point, near the burgeoning Seaport District
A light-hearted and fun work environment
Our Commitment:
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
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Customer Success Manager jobs in Boston, MA, United States
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