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Pentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.TransPerfect
Boston, MA, United States
TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Job Description 1.0 OVERVIEW The Customer Success Manager is responsible for the global account
Job Source: TransPerfectInternational Data Corporation
Needham, MA, United States
Overview IDC is seeking a Customer Succeess Manager. This role is a key competitive differentiator for IDC's solutions and requires a dynamic, self-starter who is highly customer-centric and possesses strong leadership skills. In this position, the Customer Success Manager will work with IDC's IT Supplier clients to proactively drive value whil
Job Source: International Data CorporationCrayon
Boston
Job Description Job Description Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key rol
Job Source: CrayonMemfault
Boston, MA, United States
As one of the first members of our customer success team, you will have the unique opportunity to shape the go-to-market strategy, product, and culture at an early-stage start-up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside
Job Source: MemfaultLogRocket
Boston, MA, United States
About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - thr
Job Source: LogRocketHP Development Company, L.P.
Boston, MA, United States
Customer Success Manager Description - This role can be located anywhere in New England, with a strong preference for candidates located in Massachusetts. Job Summary: Responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high cust
Job Source: HP Development Company, L.P.Boston, MA, United States
Company Overview
AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making.
Job Description
We are seeking an experienced Customer Success Manager (CSM) to join our growing team! The CSM is responsible for continual adoption, consumption and expansion of AtScale within our customer base. With this aim in mind, success is mutual by maximizing the value of the AtScale solution. The CSM is instrumental in building strong relationships with AtScale’s customers’ users and decision-makers, as well as collaborating with all appropriate Atscale internal organizations. By understanding the role AtScale plays to achieve the customer’s goal, the CSM is able to advocate on their behalf. This advocacy helps shape AtScale’s roadmap, preserves renewals and identifies growth opportunities.
In this role you will gain experience with business intelligence, analytics and data science, while working alongside world-class talent at AtScale. You'll be working with top-tier Fortune 500 companies, gaining insight to how they work and bring value to their end customers. As AtScale continues to rapidly expand, success in this role will position you for other strategically important roles like senior CSM, sales engineering, business development, sales.
Responsibilities/Activities:
Develop and manage customer relationships at all levels in assigned accounts in order to prove and maximize value in the AtScale solution.
Build brand awareness across each customer and defend AtScale’s solution against any competition.
Work closely with the account team to ensure renewals and retention.
Work closely with the Support and Professional Services teams to ensure issues resolution and project completion.
Develop an annual account strategy.
Craft and conduct regular business reviews.
Document and advocate for all critical issues and ensure their accurate and timely resolution.
Represent the voice of the customer within AtScale.
Live the AtScale culture and values.
Qualifications
Professional experience with 4+ years of relevant experience in a customer facing role. Experience in relevant technology sector (BI tools and/or big data) is a huge plus
Strong business acumen and commercial interactions with enterprise level customers - ability to build trust and leverage relationships
Multi-tasking and prioritization skills
Ability to facilitate, drive, and influence cross-functional teams
Proficient organizational and communication skills (set priorities, effective listening, speaking, and written)
Thought leadership with new and unique views related to account advancement
Influential and collaborative skills at all management levels
Join a team of passionate people committed to redefining the way business intelligence and AI is done.
For additional information, visit www.atscale.com.
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Customer Success Manager jobs in Boston, MA, United States
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