ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Verusen
Atlanta, GA, United States
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory cos
Job Source: VerusenMoney Fit by DRS
Atlanta, GA, United States
Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts. As a Tonic Customer Success Manager, you will c
Job Source: Money Fit by DRSMessageGears
Atlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providin
Job Source: MessageGearsHarris Computer
Atlanta, GA, United States
Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication! We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting. As a pivotal part of
Job Source: Harris ComputerWorkday
Atlanta, GA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdaySlip Robotics
Atlanta, GA, United States
Introduction Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver's workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly lo
Job Source: Slip RoboticsGrayscale Labs
Atlanta, GA, United States
Who we are: At Grayscale, our mission is to make the hiring process more human. Our candidate engagement platform powers high volume hiring for brands like Wayfair, Amazon Pharmacy, and Warby Parker. With Grayscale, hiring teams can engage candidates via SMS and automate a white glove experience with each and every candidate, speeding up hiring ou
Job Source: Grayscale LabsNavis
Atlanta, GA, United States
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for cha
Job Source: NavisAtlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.
We're looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing day-to-day interactions with customers, including being the primary point of contact for on-going projects or implementations, as well as cross-selling initiatives. This role helps understand, define, and outline customer requirements, as well as manage their expectations and timeliness. You’re most likely to be successful in this role if you have prior email industry experience, are a motivated self-starter, possess strong customer skills, and welcome new challenges.
Role
Serves as primary point of contact for day-to-day interactions with assigned customers, building long-lasting relationships through Trusted Advisor status
Addresses requests and needs, providing status updates and reporting in a timely and professional manner
Leads or assists with strategic cross-selling and up-selling initiatives
Supports Senior Director of Accounts with ongoing management of all account-related activities, including customer feedback, NPS, internal reporting, customer communications, compliance reporting, etc., and assists with QBR or onsite customer meetings
Assists with building and updating documentation and encourages others to support documentation efforts
Provides project management expertise for assigned projects including requirements gathering, milestone tracking and status reporting
Requirements
3-7 years of related experience in customer success or account management, ideally with focus on enterprise customers
Email Service Provider/Marketing Automation tool experience is strongly preferred
Knowledge of project management processes and deliverables: requirements gathering, timeline estimations, resource assignment, issue identification & escalation
Understanding of QA processes and customer approvals
Experience working with creative and technology team members and a thorough understanding of task management and deliverables
Solid organizational & problem-solving skills and ability to resolve issues in a proactive manner, utilizing effective written and verbal communication skills
Bachelor's degree in related field preferred
Benefits
Fun, fast-paced, professional, and collaborative environment in Midtown Atlanta
Hybrid remote / in-office work environment
Casual dress all-day, everyday
Generous PTO policy
Flexible hours
Health, dental, vision and life insurance (most plans 100% company paid!)
401k Plan
Paid covered parking spot or MARTA pass
Paid Parental Leave
Use of company’s 4 season tickets to the Atlanta Braves
Use of company’s 4 State Farm Arena Concert Club tickets + all you can eat & drink
Customer Success Manager jobs in Atlanta, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.