ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Slip Robotics
Atlanta
Job Description Job Description Introduction Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers fa
Job Source: Slip RoboticsMongoDB
Atlanta, GA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBDigitalRoute
Atlanta, GA, United States
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based mod
Job Source: DigitalRouteTrellix
Atlanta, GA, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixMessageGears
Atlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providin
Job Source: MessageGearsPolar Analytics
Atlanta, GA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsKaleris Company
Atlanta, GA, United States
We’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visib
Job Source: Kaleris CompanyOracle Defunct
Atlanta, GA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: Oracle DefunctAtlanta, GA, United States
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs. Intelligent controls enforce inventory procedures to help prevent future inventory spikes, while predictive capabilities optimize allocation and procurement needs. The result is a data foundation you can trust to move quickly to innovate and support related Industry 4.0 initiatives.
Verusen is venture-backed by leading investors from San Francisco to Boston, and is a Signature Company at Georgia Tech's Advanced Technology Development Center (ATDC). Partnerships including SAP and Accenture. Verusen is a portfolio company of SAP.iO.
We are looking for a Customer Success Manager who is not just willing but wanting to roll up their sleeves to help us build a world-class SaaS offering for the world's most complex supply chains. Our ideal team member will help lead customers post-implementation to achieve long-term, sustainable success with Verusen. The Customer Success Manager will help drive value for our customer stakeholders understanding the personas and value available to each. Our Customer Success Manager will help align our product strategy, engineering efforts, and go-to-market initiatives.
Our Customer Success Manager needs to be passionate about understanding customers and finding solutions to real customer problems--get down to the why . Customer empathy is paramount. Our team, customers, investors, and partners have a high bar for strong ROI and speed to value, the ideal candidate will be a tactical Customer Success Manager who excels at continuous discovery and agile delivery.
Responsibilities
Drive customer retention through renewals, and help execute upsell and cross-sell opportunities
Gain a deep understanding of customer needs and help customers achieve success with the Verusen platform and knowledge base
Develop strong relationships with our customers to become a trusted partner and work towards mutual success while engaging with the many levels of stakeholders of our customers from central executive leadership to managers working in production facilities
Craft and prioritize initiatives for the customer journey that facilitates long-term value for each customer and improves their experience
Help drive new product capability rollouts including documentation and training
Coordinate and deliver quarterly business and partnership reviews to ensure alignment of customer and Verusen company goals
Work closely with the account team for seamless transitions from onboarding to adoption and ultimately value creation
Provide Level 1 support, and triage for Level 2 / 3 technical support
Be the Verusen liaison for customers, and be the customer liaison for Verusen
Qualifications
2-4 years of experience as a Software-as-a-Service (SaaS) customer success or customer support professional supporting Enterprise customers in a high-touch capacity is a MUST
Familiarity with tools to analyze customer engagement trends and experience developing action plans based on those trend analyses
Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams. Must be comfortable communicating with customers at all organizational levels, from individual contributors to executives
Experience using tools to track customer requests and trouble tickets
Strong technical analysis of data with SQL is desirable to help support and troubleshoot with customers
Ability to adapt to fast-moving and changing environment as the team and our product grows
Knowledge of and experience in Supply Chain or Inventory Management is preferred
Experience in a fast-paced, startup environment is a plus
What we offer
Learning from the best - passionate co-workers and a hands-on and engaged leadership team
A competitive salary, equity and commission model
Excellent benefits, including leave policies
Work that matters
Commitment to Diversity and Inclusion
At Verusen, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, sexual orientation, gender identity and/or expression, status as a veteran and any other characteristic protected by applicable law. We respect and seek to empower each individual and support a diverse culture, perspectives, skills, and experiences within our workforce. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
#J-18808-Ljbffr
Customer Success Manager jobs in Atlanta, GA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.