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Intuit
Atlanta, GA, United States
Overview Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our five leading brands – Turbo Tax, Credit Karma, Mint, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a th
Job Source: IntuitIntuit
Atlanta, GA, United States
Overview Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our five leading brands – Turbo Tax, Credit Karma, Mint, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a th
Job Source: IntuitIntuit
Atlanta, GA, United States
Overview Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving co
Job Source: IntuitNinety.io
Atlanta, GA, United States
At Ninety, we’re relentlessly focused on building great companies. Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. Our best-practices based platform not only simplifies the hard work associated with building great organizations but organizes, stores, and makes easily accessible
Job Source: Ninety.ioNinety
Atlanta, GA, United States
At Ninety, we’re relentlessly focused on building great companies. Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. Our best-practices based platform not only simplifies the hard work associated with building great organizations but organizes, stores, and makes easily accessible
Job Source: NinetyMoney Fit by DRS
Atlanta, GA, United States
Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts. As a Tonic Customer Success Manager, you will c
Job Source: Money Fit by DRSAlgoSec
Atlanta, GA, United States
AlgoSec is looking for an experienced Customer Success Manager for the Americas. Our Customer Success Manager will partner closely with customers to determine their business needs and challenges to ensure AlgoSec products are deployed successfully and are driving business value. This role is part consultant, project manager and product specialist,
Job Source: AlgoSecVerusen
Atlanta, GA, United States
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory cos
Job Source: VerusenAtlanta, GA, United States
Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.
Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.
Responsibilities Lead to transform a highly passionate team of over 200 FTE and more than 500 contractors to deliver exceptional business outcomes for our Mailchimp customers. The team focuses on providing product support for the Mailchimp products and features, delivering account management solutions for our high value customer base, and ensuring that our customer base is in compliance with rules and regulations. Direct reports include Director of Product Support, Director of Account Management, Head of Billing and Compliance]
Deliver exceptional customer outcomes, by resolving service issues, and helping customers adopt product features which deliver value to their business. Key business metrics of success would be employee engagement, customer success satisfaction, customer engagement, revenue expansion, and churn reduction.
Lead with data and insights to drive continuous improvement in business outcomes delivered by the Customer Success team
Partner with the Intuit tech/platform teams to explore, recommend and execute tools/functionality that helps Customer Success become more effective and efficient in delivering outcomes
Serve as a leader and culture driver for Mailchimp and Intuit
Leadership experience running a 100+ FTE customer facing team (product support or account management or like)
Strategic thinker who can deliver targeted business outcomes in a sophisticated eco-system, which being able to execute complex projects across multiple functions
Exceptional leadership qualities of grit, composure, clear decision making framework, and a demonstrated ability to grow careers for teams being managed
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Head of Customer Success jobs in Atlanta, GA, United States
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