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Compass Group USA
Evanston, IL, United States
GUEST SERVICES AGENT (FULL TIME)Click Here to Apply OnlineJob Description Flik Hospitality Group We are hiring immediately for full time GUEST SERVICES AGENT position.Location: Northwestern University - 2169 Campus Drive, Evanston, IL 60201 Note: online applications accepted only.Schedule: Full time schedule; open availability preferred. Hours and
Job Source: Compass Group USASonesta International Hotels
Chicago, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsSonesta International Hotels
Chicago, IL, United States
Job Description Summary Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard t
Job Source: Sonesta International HotelsCrescent Hotels & Resorts
Chicago, IL, United States
Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers a Guest Service, Agent, Service, Guest, Retail, Hotel
Job Source: Crescent Hotels & ResortsIllinois Employer
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11993118 PRIMARY OBJECTIVE OF POSITION: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Langhams service and Brand Standards and
Job Source: Illinois EmployerEmbassy Suites Lombard
Lombard, IL, United States
Job Title: Guest Service Agent (Full-Time/Part-Time) Company: Embassy Suites Lombard Location: Lombard, IL Compensation: $19-20 per hour (Based on experience), including benefits, employment development opportunities, 401k match, fitness reimbursement, and more. About Us: Embassy Suites Lombard is a premier destination for travelers seeking
Job Source: Embassy Suites LombardSonesta International Hotels
Schiller Park, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsThe Hoxton
Chicago, IL, United States
Job Description First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: *benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana P
Job Source: The HoxtonChicago, IL, United States
Job Summary .
PRIMARY OBJECTIVE OF POSITION:
Displays a professional demeanor to all arriving, departing and in-house guests/clients.Registers guests in/out of the hotel while promoting hotel amenities, services and upsells.Provide maximum levels of guest service while resolving guest concerns.Meets Langham Chicago Forbes service standards
RESPONSIBILITIES AND JOB DUTIES: Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the guest
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system; confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest-rooms and house accounts using computer system
Promptly answer the telephone and input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances
Remain calm and alert, especially during emergency and/or heavy hotel activity
Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning. Plan and implement detailed defect resolution steps by using experienced judgment and discretion
Use theBrilliant guest recognition program to record guest preferences and exceed guest expectations
File registration cards in room number order and complete all Guest Reception work according to SOP's in place
Requirement .
EXPERIENCE REQUIRED: High School graduate or equivalent preferred.College degree preferred with emphasis on Hospitality and Tourism
3 years of previous full service guest relations experience required
Foreign languages preferred
CPR Certification and/or First Aid Training preferred
Luxury hotel experience preferred
Knowledge of Microsoft Workspreferred
Knowledge of Operapreferred
EOE, Including Disability/Veterans
Terms of employment . Full time
Email Alert for Guest Service Agent - Full Time jobs in Chicago, IL, United States
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